Silvia DeLeon
Tampa,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Registered Nurse
Moffitt Cancer Center
10.2017 - Current
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Counseled patients and caregivers and provided compassionate emotional support.
- Educated patient, family or caretaker about post discharge care procedures to facilitate care continuum.
Customer Service Representative
The Tropics Boat Tours
10.2015 - 05.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Medical Assistant
Cres A. Rodriguez Family Practice
07.2015 - 10.2015
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
Phlebotomy Technician
BPL Plasma
06.2014 - 06.2015
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
Office Manager
Total Investment Management Group
08.2013 - 05.2015
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Bookkeeper
Masmelas
09.2012 - 05.2013
- Maintained and processed invoices, deposits, and money logs.
- Completed payroll for employees and maintained detailed records of procedures.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Reconciled and corrected issues with financial records.
Teller
Bank Of America
08.2011 - 06.2012
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Cashier
Food Lion
06.2009 - 12.2010
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Bachelor of Science - Nursing
South University
Tampa, FL06.2017
Skills
- EMR Systems (Cerner)
- Wound Care
- Performing EKGs
- Oncology
- Medication Distribution
- Clear Patient Communication
- Chest Tubes
- PICC Lines
- Surgical Procedures
- BLS
Languages
Spanish
Native or Bilingual
Timeline
Registered Nurse
Moffitt Cancer Center
10.2017 - Current
Customer Service Representative
The Tropics Boat Tours
10.2015 - 05.2017
Medical Assistant
Cres A. Rodriguez Family Practice
07.2015 - 10.2015
Phlebotomy Technician
BPL Plasma
06.2014 - 06.2015
Office Manager
Total Investment Management Group
08.2013 - 05.2015
Bookkeeper
Masmelas
09.2012 - 05.2013
Teller
Bank Of America
08.2011 - 06.2012
Cashier
Food Lion
06.2009 - 12.2010
Bachelor of Science - Nursing
South University
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