Silvia D Gutierrez
TEKsystems
ELPASO,TX
9
years of professional experience
To be able to use my professional experience and skills to my fullest potential. Also be able to grow professional.
Work History
Bilingual customer service representative
6 Months- Managed and responded to inbound calls, ensuring timely assistance for member inquiries.
- Provide members with credit card balances.
- Scheduled transportation for members to and from appointments, facilitating access to necessary services.
- Facilitated member transitions to new primary care providers to enhance care continuity.
Lead Dental Assistant
1 Year 10 Months- Assisted in surgical procedures and IV sedation, ensuring patient safety and comfort.
- Assist Doctor with exams and reviewing of medical records.
- Monitored patient vital signs during IV sedation, facilitating timely interventions.
- Maintaining proper flow of daily surgery.
- Order back-office supplies and medications.
- Organized and secured sensitive and confidential information in compliance with privacy regulations.
- Implemented educational measures for back-office personnel to ensure compliance and proficiency.
- Set up surgical rooms with proper instruments needed for surgery.
- Provided clear post/pre-operative instructions to patients, enhancing understanding and compliance.
Lead Dental Assistant
3 Years- Aid in all kinds of surgery procedures and IV sedations.
- Monitor patients’ vital signs under IV sedations.
- Set up and break down surgical rooms.
- Organized and managed sensitive, confidential information to maintain compliance and confidentiality.
- Maintain proper measures for education for back-office personnel.
- Prepared and dismantled surgical rooms in compliance with safety protocols and standards.
- Order back-office supplies and medications.
- Maintain proper flow of daily surgery.
- Maintained proper measures for education for back-office personnel.
Oral Surgery Assistant
1 Year 5 Months- Assisted surgical team during various procedures, ensuring patient comfort and safety.
- Prepared and organized surgical rooms for efficient workflow and compliance with safety standards.
- Delivered comprehensive post and pre-operative instructions to enhance patient understanding and care.
Education
- Dental Assistant
- IV and Medical Skills
Skills
Customer support techniques
Bilingual - Spanish
Verbal and written communication
Appointment scheduling
Patient monitoring
Basic life support
Advanced cardiac life support
Timeline
Bilingual customer service representative
TEKsystems
10.2025 - 04.2026Read More
Lead Dental Assistant
Sunrise Oral Surgery Center
09.2023 - 07.2025Read More
Lead Dental Assistant
Prestige Oral Surgery Center
06.2020 - 06.2023Read More
Oral Surgery Assistant
West Oral Surgery Center
03.2017 - 08.2018Read More
Texas Dental Board
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ADSA
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DAOCE
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Gateway Community College
from IV and Medical Skills
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Arizona College
from Dental Assistant
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