Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Silvia Diaz

Frederick,MD

Summary

Experienced medical office patient coordinator and receptionist with over 10 years experience in working within clinical settings. Skilled in optimizing clinic workflows by managing and scheduling patient’s appointments and physician schedules. Strong administrative skills, including inventory management, accounts receivable, and patient records management. Seeking to take next career step with a highly respected healthcare organization dedicated to producing positive patient outcomes and delivering exceptional customer service. Driven Patient Care Coordinator adept at planning care, coordinating interdisciplinary teams, and making strategic improvements. Decisive leader and creative problem solver with 9 years of healthcare experience. Driven Patient Care Coordinator adept at planning care, coordinating interdisciplinary teams, and making strategic improvements. Decisive leader and creative problem solver with 9 years of healthcare experience.

Overview

29
29
years of professional experience

Work History

Patient Coordinator

Maryland Oncology Hematology
Frederick
01.2018 - Current
  • Coordinate with several specialists to ensure patient’s records and appointments are available for the doctor at the time of consult
  • Initiate intake forms and paperwork to coordinate services and financial eligibility
  • Create and maintain doctor’s schedule for patient appointments, waitlist, and priority treatments
  • Training new employees for the front desk team
  • Make monthly deposits from patient’s cash payments
  • Create daily reports of coordinating the financial systems.

Front Desk Receptionist

Medics USA, Inc.
Falls Church
09.2013 - 11.2018
  • Greet and check-in patients, and collect personal, medical, and insurance information
  • Schedule, reschedule, and verify patient appointments; schedule appointments with secondary care providers
  • Coordinate physician schedules and maintain patient flow by communicating patient arrivals or delays
  • Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic
  • Manage office and medical supply inventories; receive deliveries and organize supplies in stockrooms and exam rooms.

Front Desk Receptionist

Virginia Cancer Specialists
Fairfax
09.2015 - 01.2017
  • Provides excellent customer service in a team environment
  • Educates patients on insurance coverage and benefits including deductible, out-of-pocket expenses and pre-authorizations
  • Prepares cost estimation for all treatments and meets with all patients to discuss financial requirements
  • Assesses patient financial need, sets up payment arrangements and identifies appropriate financial assistance
  • Reviews daily schedule and prepares summary of information, including amounts to be collected from patients
  • Meets with all new patients to complete practice registration
  • Verifies patient insurance and documents benefits in appropriate system
  • Obtains referrals and authorizations for treatment
  • Enters and maintains accurate patient demographics
  • Works assigned patient balance ATB and collections
  • Works patient facing holds to resolve and get claims out the door.

Medical Receptionist

Farrell Pediatrics
Reston
02.2014 - 11.2014
  • Facilitated daily administrative functions, including customer service, patient scheduling, and inventory management
  • Collected patient co-payments and recorded payment transactions; obtained third-party payer authorization for services provided and communicated outstanding balances to insurance companies and patients
  • Ordered diagnostic tests and communicated results to patients.

Customer Service & Technical Representative

Computing Technologies, Inc.
Fairfax
03.2011 - 09.2013
  • Providing Technical Data Entry support to government: Duties include customer support for the Motor Carrier Management Information System for US DOT, updating, adding, and verifying records for new and existing trucking companies, and assisting motor carriers with their online applications, in both English and Spanish, for their USDOT and motor carrier numbers for insurance coverage
  • Providing support for users (members, students, institutions, and organizations) of Americorps.gov, including navigation and registration
  • Guiding applicants to create a profile, submit an application, and how to apply for Volunteer Programs such as AmeriCorps’s VISTA, STATE, NATIONAL, and NCCC Programs which allow members to earn benefits and gain experience during their service term
  • Assisting members with student loan payment requests, submitting check traces, vouchers payments, and responding to online web form requests
  • Assisting foreign nationals, by explaining the types of Visas needed to travel to the United States
  • Scheduled appointments with Centro de Attention & Service (CAS) in Mexico and South America, as well as US Embassies and Consulates in International locations
  • Informed callers the proper documentation and information they are required to provide to obtain a visa to travel to the U.S
  • And provided them with tracking numbers for their case.

Assistant Account Manager

Access Worldwide
Falls Church
10.1994 - 11.2011
  • Responsible for finalizing account numbers, monthly invoices, updating the daily data reports, and Creating full reports for Access Worldwide contract with AT&T
  • Creating a daily report on all accrued invoice numbers for every company account with data entry
  • Helped to establish procedures that implemented operational and/or fiscal policies
  • Received inbound calls from prospective customers and explained the types of services or products offers
  • Entered customer information and service data into computer
  • Provided support on Sprint national accounts in an Automated Order.

Education

High School Diploma -

Woodrow Wilson High School
06-1994

Skills

  • Medical Terminology
  • Patient Confidentiality
  • Accounts Receivable
  • Customer Service
  • Office Administration
  • Schedule Management
  • Electronic Health Records Management
  • Patient Flow Management
  • Bi-lingual –Spanish –English
  • New Hire Training
  • Medical Data Collection
  • Insurance Verification
  • Appointment Scheduling
  • Patient Care Coordination
  • Patient Registration
  • Proficient in Athena, IknowMed Genertion 2-OmniFound-Centricity -Workday-Oulook-pMD System- eRegirations-EMR-

Accomplishments

  • Coordinate with different medical services and providers
  • National Licensed Medical Interpreter -Spanish to English-offering interpreting services with all medical services needed
  • Improved office efficiency and customer service by overhauling previously filing system.
  • Streamlined administrative procedures at the facility, making scheduling, follow-up and records management more efficient
  • Improved the patient registration system and assisting with registration ahead of time.
  • Managing separate accounting systems for staff and patients in order to orchestrate smooth accounting flow.

Timeline

Patient Coordinator

Maryland Oncology Hematology
01.2018 - Current

Front Desk Receptionist

Virginia Cancer Specialists
09.2015 - 01.2017

Medical Receptionist

Farrell Pediatrics
02.2014 - 11.2014

Front Desk Receptionist

Medics USA, Inc.
09.2013 - 11.2018

Customer Service & Technical Representative

Computing Technologies, Inc.
03.2011 - 09.2013

Assistant Account Manager

Access Worldwide
10.1994 - 11.2011

High School Diploma -

Woodrow Wilson High School

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