Silvia Duran
Woodbridge,VA
Summary
To obtain a supervisor position that allows me to utilize my attained skills and knowledge.
Overview
25
25
years of professional experience
Work History
PATIENT ADVOCATE
ELEVATE PFS
11.2022 - Current
- Screen uninsured patients in an effort to determine if patient is potentially eligible for Medicaid, disability or financial assistance
- Complete the appropriate applications and advise patients to provide documentations required to process applications
- Provide exceptional customer service skills at all times
- Answer incoming telephone calls, make out-bound calls and manage voicemails
- Annotate detail and accurate notes in company system
- Assist patients with gathering documentation require for application approval
PATIENT ADVOCATE
ELEVATE PFS
08.2021 - 10.2022
- Screened uninsured patients in an effort to determine if patient potentially eligible for Medicaid, disability or financial assistance
- Completed the appropriate applications and assisted patients with gathering documentation required for application approval
- Provided exceptional customer service skills at all times
- Answered incoming telephone calls, made out-bound calls and managed voicemails
- Annotated detail and accurate notes in company and hospital systems on all cases worked
- Collaborated with with hospital staff, case managers, social workers and financial counselors
- Maintained assigned work queue of patient s accounts and followed up with patients and social workers
Warehouse Associate
Noble Supply & Logistics
01.2019 - 12.2020
- Followed Noble's quality management process for receiving, storing and shipping orders; used wireless scanners or NetSuite for various warehouse functions; shelved bulky materials; assembled products for delivery; conducted inventory.
Integrated Logistics Specialist
AASKI Technology
01.2014 - 12.2018
- Provided support to SATCOM Operational Management Systems; managed integrated product support requirements; led meetings to mitigate risks; monitored logistics products; conducted audits; coordinated shipments.
Project Analyst
STG
01.2008 - 07.2011
- Maintained vehicle fleet; processed vehicle requests; managed telephone systems; ordered and issued office supplies; coordinated with service providers; saved costs by disconnecting unused numbers.
Unit Level Logistics Specialist Ground Clerk
US Army
01.2003 - 01.2004
- Responsible for vehicle dispatch; maintained Prescribed Load List; managed repair parts and maintenance supplies; processed daily reports.
Automated Logistics Specialist
US Army
01.2000 - 01.2003
- Provided logistical support; managed material tracking; produced logistical reports; coordinated with various management and support activities; established SOPs; processed requisitions.
Education
Associates Degree in General Studies -
Northern Virginia Community College
Annandale, VA05.2007
Skills
- Logistics
- Analysis Skills
- Computer Literacy
- NetSuite
- MS Word
- Excel
- Power Point
- Outlook
Additional Information
Computer literate-can quickly learn new software, Cooperative team player, highly motivated, skilled self-starter, Ability to analyze complex issues and make independent resolutions, Excellent problem-solving and analytical skills
Military Service
United States Army, SPC
Languages
Spanish
Native or Bilingual
Timeline
PATIENT ADVOCATE
ELEVATE PFS
11.2022 - Current
PATIENT ADVOCATE
ELEVATE PFS
08.2021 - 10.2022
Warehouse Associate
Noble Supply & Logistics
01.2019 - 12.2020
Integrated Logistics Specialist
AASKI Technology
01.2014 - 12.2018
Project Analyst
STG
01.2008 - 07.2011
Unit Level Logistics Specialist Ground Clerk
US Army
01.2003 - 01.2004
Automated Logistics Specialist
US Army
01.2000 - 01.2003
Associates Degree in General Studies -
Northern Virginia Community College
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