Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Silvia Echeverria

Naples,Florida

Summary

High-achieving account manager offering extensive experience in developing account plans, increasing revenue and deepening customer relationships. Excellent communication and problem solving abilities. Ready to bring several years' experience to challenging new position with industry-leading team.

Overview

10
10
years of professional experience

Work History

Administrative /Senior Account Manager

Season's Flooring
Naples, FL
10.2023 - Current
  • Conducted regular meetings with clients to review performance metrics, progress, and future goals.
  • Collaborated with internal departments such as marketing, operations, finance. to ensure successful execution of projects.
  • Developed and implemented strategic plans for assigned accounts to increase customer satisfaction.
  • Established strong relationships with vendors in order to secure favorable discounts on materials or services needed by the company's clients.
  • Managed key account relationships, ensuring customer loyalty and retention.

Artist /Administrative /Key Account Manager

Browz N Beauty Bar
08.2018 - 10.2023
  • Leveraged expertise in finance, business management, and marketing to bring in new clients and leads
  • Facilitated business development by implementing site wide policies and procedures
  • Developed referral networks which were leveraged to increase profits, close customer sales, and lower overall costs
  • Oversaw budgeting and financial management.
  • Provided direction and guidance to employees.
  • Maintained relationships with existing clients by providing superior customer service.

Assistant Office Manager

Dr Vijay Konda MD
04.2014 - 06.2018
  • Successfully utilized analytical skills to research, evaluate, and solve complex administrative and operational problems quickly and efficiently.
  • Delivered high-level customer service and maximized patient satisfaction within a fast-paced environment, which helped to generate new leads and potential clients.
  • Maintained a calendar of events, meetings, conferences, appointments.
  • Ensured compliance with company policies and procedures regarding security, confidentiality and data protection measures.

Education

Associate of Science -

Heritage Institute
Fort Myers, FL

Skills

  • Financial Administration
  • Team Collaboration
  • Sales proficiency
  • Operations leadership
  • Verbal and written communication
  • Customer Relations
  • Customer Education
  • Customer Service
  • Problem-solving skills
  • Database Management
  • Staff Management
  • Schedule Management

Languages

Spanish
Professional

Timeline

Administrative /Senior Account Manager

Season's Flooring
10.2023 - Current

Artist /Administrative /Key Account Manager

Browz N Beauty Bar
08.2018 - 10.2023

Assistant Office Manager

Dr Vijay Konda MD
04.2014 - 06.2018

Associate of Science -

Heritage Institute

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Silvia Echeverria