Silvia Escalante
Las Cruces,NM
Summary
Compassionate and dedicated professional with extensive experience. To obtain employment in a administrative support position in a business office where I can utilize my training and experience in performing clerical and administrative functions such as preparing correspondences maintaining files, handling information requests and other relevant tasks in the daily operations in a business office.
Overview
19
19
years of professional experience
Work History
Direct Support Professional Caregiver
Hearts of Hope LLC
Las Cruces, NM
02.2023 - 11.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
- Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.
- Provided reliable transportation for clients to attend medical appointments, social outings, or other community-based events as needed.
Administrative Assistant
Hearts of Hope LLC
Las Cruces, NM
11.2022 - 02.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate personal files updates
Service Desk Supervisor
Kmart, Sears Holding
Las Cruces, NM
11.2008 - 12.2009
- Established clear communication channels within the team, fostering a culture of collaboration and accountability.
- Promoted a customer-centric approach among team members, emphasizing empathy, active listening, and effective problem-solving skills in all interactions with users.
- Streamlined service desk operations by implementing efficient processes and workflows.
- Maintained up-to-date knowledge of industry trends to identify opportunities for continuous improvement of the service desk function.
- Get register tills ready for each cashier, give change and do overrides, at the end of shift count the money to be turned in.
Direct Care Staff Member
Campo Behavioral Health
Las Cruces, NM
09.2006 - 09.2007
- Enhanced patient well-being by providing compassionate and attentive care in daily routines.
- Documented patient progress through detailed record-keeping, contributing to ongoing evaluation of care plans effectiveness.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted with personal hygiene tasks for improved health and dignity of patients.
Residential Advocate
La Casa Domestic Violence Shelter
Las Cruces, NM
02.2006 - 09.2006
- Supported residents in their transition process into independent living arrangements by offering guidance on budgeting skills or job hunting techniques.
- Provided essential support for residents by developing individualized service plans and conducting regular follow-up meetings.
- Upheld confidentiality standards while handling sensitive information about residents'' backgrounds or personal struggles.
- Enhanced resident safety with thorough monitoring of the property, addressing any potential hazards or concerns promptly.
Filing Clerk
Metro Scale Corp
Las Cruces, NM
12.2005 - 02.2006
- Managed physical records storage, ensuring proper labeling, organization, and safekeeping of essential documents.
- Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
- Maintained a well-functioning filing system, conducting periodic audits to identify areas for improvement or discrepancies that required resolution.
- Supported team members, providing necessary documents and files for efficient decision-making processes.
Education
Karlsruhe American High School
Karlsruhe, GermanyAssociate of Applied Science - Clerk Typist\Receptionist - WP
International Business College
El Paso, TX07-1985
Skills
- Disability awareness
- Emotional support
- Meal preparation
- Personal hygiene assistance
Languages
Spanish
Full Professional
Interests
I am interested in learning new things and learn fast I get things done without having to be told more than once
Timeline
Direct Support Professional Caregiver
Hearts of Hope LLC
02.2023 - 11.2024
Administrative Assistant
Hearts of Hope LLC
11.2022 - 02.2023
Service Desk Supervisor
Kmart, Sears Holding
11.2008 - 12.2009
Direct Care Staff Member
Campo Behavioral Health
09.2006 - 09.2007
Residential Advocate
La Casa Domestic Violence Shelter
02.2006 - 09.2006
Filing Clerk
Metro Scale Corp
12.2005 - 02.2006
Karlsruhe American High School
Associate of Applied Science - Clerk Typist\Receptionist - WP
International Business College