Carlos Martinez
Mesquite,TX
Summary
Accomplished General Manager with a proven track record of driving growth and operational excellence at Panda Express. Expertise in team leadership, training, and development, having successfully implemented strategies that boosted sales and enhanced productivity. Skilled in P&L management, fostering strong client and vendor relationships to ensure long-term success and loyalty.
Known for navigating complex challenges, optimizing processes, and cultivating a positive workplace culture. Adept at adapting to dynamic environments, with a strong focus on effective communication, team collaboration, and sound decision-making to achieve impactful results.
Overview
14
14
years of professional experience
Work History
General Manager
Panda Express
10.2018 - Current
- Managed budgets, employee performance reviews, staff training, work schedules, and contract negotiations to ensure smooth operations and organizational efficiency.
- Led a diverse team, promoting a positive workplace culture and consistently achieving high levels of employee satisfaction.
- Developed and executed sales and profitability strategies, resulting in measurable business growth.
- Built and maintained strong relationships with clients, vendors, and strategic partners to drive long-term loyalty and success.
- Trained, coached, and mentored team members to enhance productivity and meet key performance indicators.
- Participated in the recruitment, hiring, and onboarding processes to build a capable and cohesive team.
- Delivered exceptional customer service by fostering meaningful connections and enhancing the customer experience.
- Designed effective employee shift schedules, optimizing coverage based on peak business hours and individual strengths.
- Improved inventory management practices, reducing waste and ensuring optimal stock levels for continuous operation.
Assistant Manager
Panda Express
06.2015 - 10.2018
- Supervised day-to-day operations to ensure alignment with performance, quality, and service goals.
- Maintained a clean, safe, and organized store environment, enhancing the overall customer experience.
- Built and nurtured strong relationships with staff, fostering a positive and collaborative work culture.
- Increased customer satisfaction by addressing and resolving complaints in a timely and professional manner.
- Conducted regular inventory audits, identified stock discrepancies, and forecasted future inventory needs.
- Assisted in recruiting, interviewing, and onboarding new employees, ensuring adequate staffing levels at all times.
- Led performance evaluations, providing constructive feedback to encourage staff development and growth.
Kitchen Manager
Chipotle
04.2013 - 06.2015
- Managed inventory levels to minimize stockouts and reduce overhead costs, ensuring efficient kitchen operations.
- Scheduled and coordinated food and beverage deliveries, strictly adhering to food cost constraints and budget targets.
- Mentored and trained new kitchen team members, cultivating a positive culture of teamwork and collaboration.
- Ensured compliance with food safety and sanitation standards, promoting safe handling and preparation practices.
- Developed kitchen staff through comprehensive training, performance evaluations, and disciplinary actions when necessary.
- Contributed to a supportive workplace culture by fostering open communication and championing professional development opportunities.
- Maintained a clean, safe, and organized kitchen environment in compliance with health department regulations and guidelines.
Cook
Chipotle
10.2011 - 03.2013
- Maintained clean and organized work areas, ensuring safety and high-quality standards in food preparation.
- Prepared food items in strict adherence to recipes and portion control guidelines, ensuring consistency and quality.
- Monitored food stock rotation and freshness, checking for quality and ensuring proper handling of ingredients.
- Fostered a collaborative kitchen environment, enhancing teamwork and maintaining high standards of quality and efficiency.
- Reduced food waste through the implementation of effective portion control and proper storage techniques.
- Supported staff training and development, contributing to increased kitchen productivity and operational efficiency.
Education
High School Diploma - High School
Preparatoria #12
Guadalajara, Jalisco, Mexico06.2008
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Training and coaching
- Training and development
- Inventory control
- Goal setting
Languages
Spanish
Native or Bilingual
Timeline
General Manager
Panda Express
10.2018 - Current
Assistant Manager
Panda Express
06.2015 - 10.2018
Kitchen Manager
Chipotle
04.2013 - 06.2015
Cook
Chipotle
10.2011 - 03.2013
High School Diploma - High School
Preparatoria #12
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