Silvia Favela

• Organize racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
• Handle cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges
• Build relationships with customers to encourage repeat business

• Customer service: Provided excellent customer service to all visitor
• Selling: Selling and upselling race packages
• Ringing up: Ringing up customers for purchases
• Phone answering: Answering phones in a professional and friendly manner
• Race coordination: Coordinated and scheduled races
• Front desk maintenance: Maintaining the front desk area is clean, stocked, and organized

• Customer service: Ensure customers receive excellent service and have a positive shopping experience
• Store operations: Oversee the day-to-day operations of the store, including inventory, budgeting, and forecasting
• Staff management: Hire, train, coach, and evaluate staff
• Sales and profitability: Develop and implement strategies to increase sales and profitability
• Compliance: Ensure the store complies with all safety regulations, policies, and financial regulations
• Store environment: Maintain a safe and clean store environment
• Reporting: Prepare and submit weekly/monthly reports to senior management

• Financial management

Establishing budgets, securing funding, and ensuring transparent financial practices

• Communication

Ensuring effective communication, maintaining confidentiality, and responding to customer needs

• Policy administration

Administering policies and procedures for the use of church property and facilities

• Inventory management

Purchasing and managing inventory for cleaning supplies, office supplies, and equipment

• Leadership: Providing leadership to the crew and other managers to ensure a great customer experience

• Planning: Planning for each shift and communicating with the next shift manager

• Monitoring: Monitoring performance during the shift and taking action to ensure the team meets standards

• Safety and security: Monitoring safety and security

• Profitability: Monitoring profitability and taking action to ensure targets are met

• Training: Encouraging training, education, and continued learning within the restaurant

• Financial management

Establishing budgets, securing funding, and ensuring transparent financial practices

• Communication

Ensuring effective communication, maintaining confidentiality, and responding to customer needs

• Policy administration

Administering policies and procedures for the use of church property and facilities

• Inventory management

Purchasing and managing inventory for cleaning supplies, office supplies, and equipment