Summary
Overview
Work History
Education
Skills
Professional Experience
Timeline
Generic

Silvia Fernandez

Miami,Florida

Summary

To join a successful Company in a challenging position that would allow me helping the Company meets its goals using my Leadership and Talent developmental skills acquired during my years of experience working in the service sector.

Overview

36
36
years of professional experience

Work History

  • Over 35 years in the Retail Industry

  • Strong customer service skills

  • Responsible of:
  • Delivering consistent, positive customer experience within a Store to profitably grow top line sales;
  • Coaching and Developing of Associates
  • Lead and Support Company changes/Initiatives
  • Opening and Closing of Store
  • Balancing the registers and safe at the end of business day
  • Receive change fund from Garda every two weeks as need it
  • Ensuring Customer Satisfaction
  • Greeted customers entering the store to ascertain what each customer wanted or needed.

Operations Manager

Office Depot Inc
02.2015 - Current
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.


  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services
  • Prepares and distributes cashier change fund bags and obtains written acknowledgement of receipt from each cashier.
  • Prepares bank deposit for armor truck pick up by logging all deposit bags turned in by each cashier ensuring that numbers are correct.

Front End Manager

Office Depot Inc
04.2006 - 01.2013
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Monitored cash drawers in 4 checkout stations to verify adequate cash supply.
  • Monitored adherence to safety protocols within the front-end area, ensuring compliance with company policies as well as local regulations.
  • Maintained transaction security by verifying payment cards against identification.

Copy Center Manager

Office Depot Inc
02.2002 - 03.2006
  • Four years of experience as Copy Center Manager
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Enhanced the client experience by offering expert advice on best practices for design, layout, finishing options, and paper selection.
  • Identified issues, analyzed information and provided solutions to problems.

Cash Office

Office Depot Inc
08.1988 - 02.2002
  • Ten years of experience in Cash Office
  • Enhanced operational efficiency by consistently reconciling daily transactions and resolving discrepancies.
  • Maintained accurate cash balances by diligently counting currency, checks, and other negotiable instruments.
  • Strengthened internal controls by adhering to company policies and regulatory guidelines during cash handling activities.

Education

Skills

  • Four years of experience in Cash Office
  • Four years of experience as Copy Center Manager
  • Over 35 years in the Retail Industry
  • Strong customer service skills

Professional Experience

  • Responsible of:
  • Delivering consistent, positive customer experience within a Store to profitably grow top line sales;
  • Coaching and Developing of Associates
  • Lead and Support Company changes/Initiatives
  • Opening and Closing of Store
  • Balancing the registers and safe at the end of business day
  • Receive change fund from Garda every two weeks as need it
  • Ensuring Customer Satisfaction
  • Greeted customers entering the store to ascertain what each customer wanted or needed.

Timeline

Operations Manager

Office Depot Inc
02.2015 - Current

Front End Manager

Office Depot Inc
04.2006 - 01.2013

Copy Center Manager

Office Depot Inc
02.2002 - 03.2006

Cash Office

Office Depot Inc
08.1988 - 02.2002

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Silvia Fernandez