Summary
Overview
Work History
Skills
Languages
Timeline
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SILVIA GARAY

Melrose Park,IL

Summary

Silvia is a proven leader who recently took time off of work to help raise her grandsons and manage the family home. Equipped with strong problem-solving abilities, excellent communication skills and organized and dependable at managing multiple priorities with a positive attitude.

Overview

19
19
years of professional experience

Work History

Shift Lead

Walgreens
08.2011 - 12.2019
  • Completed store opening and closing procedures and balanced tills.
  • Trained and mentored new employees to maximize team performance.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Enforced company policies and regulations with employees.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.

Customer Service Associate

Walgreens
08.2000 - 08.2011
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled billing and payment issues by following guidelines and resolving disputes.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Skills

  • Operations Monitoring
  • Rules Enforcement
  • Customer Service Management
  • Workplace Safety
  • Conflict Resolution
  • Employee Training

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Shift Lead

Walgreens
08.2011 - 12.2019

Customer Service Associate

Walgreens
08.2000 - 08.2011

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SILVIA GARAY