Silvia Gomez
Horizon City,TX
Summary
Seeking an entry-level position within a privately owned company to leverage skills and passion for contributing to organizational success. Strong work ethic, attention to detail, and ability to work collaboratively in a dynamic team environment. Committed to continuous learning and professional growth, ready to take on new challenges and make a positive impact in a company that values innovation and excellence.
Overview
20
20
years of professional experience
Work History
Customer Experience Lead of Brand Operations
Victoria's Secret & PINK
01.2023 - 12.2023
- Supervised crew in charge of shipments and inventory replenishment.
- Revamped merchandise flow standards, assessment procedures, and backroom operations.
- Deployed sensor guidelines effectively, reducing inventory shrinkage.
- Facilitated inventory management activities.
- Handled successful transfers and damages.
- Directed associates in delivering top-tier customer support.
- Participated in overall merchandising presentations of each brand by reviewing brand guide maps, preparing merchandise for execution and participating in floorset activity.
- Managed all aspects of the sales floor during Customer Sales role.
- Guaranteed high-quality customer shopping experience by leading the team.
- Fostered positive interactions among associates, boosting brand engagement.
- Reinforced store strategies to reduce shrink and build personal capabilities in asset protection.
- Executed store opening and closing procedures and recovery.
Store Associate
Victoria's Secret & PINK
03.2022 - 01.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Drove top-line sales growth by emphasizing superior customer and associate interactions.
- Optimized total store results by managing the product life cycle.
Roving Store Worker
AAFES Exchange
04.2022 - 08.2022
- Assisted with training new employees on store policies, procedures, and best practices for exceptional customer service delivery.
- Maintained a clean and organized store environment for optimal customer shopping experience.
- Assisted customers with locating desired items, leading to increased sales and repeat business.
- Handled customer inquiries and resolved issues promptly, resulting in improved customer relations.
SFRG Leader
Soldier and Family Readiness Group
08.2020 - 02.2022
- Established communication channels to support spouse-military relationships.
- Organized and supplied meals for Drill Sergeants.
- Increased unit funds through merchandise sales.
- Executed successful planning and scheduling for formal military gathering.
- Organized family events to foster unity.
Manager
Phantom Auto Detailing
10.2017 - 01.2019
- Conducted inspections ensuring comprehensive records of vehicle details.
- Customized vehicle detailing to meet specific client requests while adhering to quality guidelines.
- Managed appointment scheduling.
- Addressed client inquiries and fulfilled requests.
- Ensured vehicles were parked accurately in assigned spots/ transported owners when necessary.
Store Manager
Hahn's Beauty Supply
03.2015 - 07.2017
- Oversaw daily store operations including opening and closing tasks.
- Processed transaction payments and balanced cash drawer.
- Kept inventory records up-to-date.
- Kept inventory on shelves fully replenished.
- Delivered outstanding customer service.
Treasurer
Family Readiness Group, FRG, US Army
09.2014 - 07.2016
- Maintained precise financial records.
- Generated frequent updates for the Commander.
- Counted and recorded all monetary contributions from fundraisers.
- Generated deposit slips.
- Issued checks aligned with guidance from FRG Leader and Commanders.
- Reviewed monthly financial statements and ensured accurate ledger reconciliation.
- Consistently attended FRG meetings.
Manager
Phantom Auto Detailing
10.2011 - 01.2015
- Conducted inspections ensuring comprehensive records of vehicle details.
- Customized vehicle detailing to meet specific client requests while adhering to quality guidelines.
- Managed appointment scheduling.
- Addressed client inquiries and fulfilled requests.
- Ensured vehicles were parked accurately in assigned spots/ transported owners when necessary.
Intern
Foxfire Restaurant
12.2012 - 01.2013
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Unit Supply Sergeant
United States Army
10.2008 - 09.2011
- Increased warehouse efficiency and productivity.
- Supervised military living quarters.
- Coordinated regular inspections and ensured security protocols were upheld in the arms room.
- Managed the maintenance, repair, and replacement of unit equipment through diligent monitoring and follow-up actions.
- Facilitated training sessions on proper inventory management practices, promoting accuracy and accountability within the unit.
- Supervised personnel in daily tasks, fostering an environment of teamwork and collaboration among team members.
- Coordinated operational and combat readiness for multiple battalions.
- Maintained accountability for equipment valued at $5M.
Metal Worker/Welder
United States Army
03.2005 - 10.2008
- Created and repaired equipment from metal
- Operated hand and power tools and heavy machinery safely.
Accounting Clerk
Adams Steel
02.2004 - 03.2005
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
Education
International Culinary Schools At The Art Institutes
Santa Ana, CA01.2013
High School Diploma -
Katella High School
01.2005
Skills
- Strong leadership abilities in delegating responsibilities
- Great at building a cooperative environment
- Team management
- Customer service
- Time management
- Team leadership
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Experience Lead of Brand Operations
Victoria's Secret & PINK
01.2023 - 12.2023
Roving Store Worker
AAFES Exchange
04.2022 - 08.2022
Store Associate
Victoria's Secret & PINK
03.2022 - 01.2023
SFRG Leader
Soldier and Family Readiness Group
08.2020 - 02.2022
Manager
Phantom Auto Detailing
10.2017 - 01.2019
Store Manager
Hahn's Beauty Supply
03.2015 - 07.2017
Treasurer
Family Readiness Group, FRG, US Army
09.2014 - 07.2016
Intern
Foxfire Restaurant
12.2012 - 01.2013
Manager
Phantom Auto Detailing
10.2011 - 01.2015
Unit Supply Sergeant
United States Army
10.2008 - 09.2011
Metal Worker/Welder
United States Army
03.2005 - 10.2008
Accounting Clerk
Adams Steel
02.2004 - 03.2005
International Culinary Schools At The Art Institutes
High School Diploma -
Katella High School
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