Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Silvia Haro

Concord,CA

Overview

16
16
years of professional experience

Work History

CSR2

MDRR
Concord, CA
11.2022 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Collaborated with others to discuss new opportunities.

CSR1

MDRR
Concord, CA
01.2020 - 11.2022
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Answered + inbound calls per day and directed to designated individuals or departments.
  • Documented conversations with customers to track requests, problems and solutions.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Meet expectations on KPI's numbers every month.
  • Experience with soft pack program.
  • Mopak report.

Warehouse Employee

Mamco Foods Inc.
Concord, CA
02.2008 - 12.2019
  • Examined incoming shipments to verify quantity and quality, returning unacceptable shipments to suppliers for refunds or replacement.
  • Managed vendor relationships to support supply chain and maintain product quality.
  • Affixed accurate labels to customer packages to prevent unnecessary delays.
  • Prepared inventory for shipment by attaching tags and labels, preparing shipment documents and securing products on pallets.
  • Considered specific product requirements and accessibility when managing and organizing storage areas.
  • Staged products between receiving, storage and shipping areas to accurately transfer items.
  • Loaded perishable and non-perishable items into trucks according to planned delivery schedules.
  • Examined packages and goods for damage and notified vendors of specific issues requiring replacement.
  • Methodically picked, packed and labeled merchandise to prepare for shipment.
  • Identified defective, lost or missing merchandise and promptly reported issues to supervisor.
  • Moved boxes, containers and pallets with equipment such as Forklift and Crown Wave and Pallet Jack to meet demanding production targets.
  • Operated forklifts and other transportation vehicles to move merchandise to and from target destinations.
  • Monitored work areas for cleanliness and obstacles, moving cartons and boxes to keep all aisles free of clutter for ease of movement.
  • Unloaded incoming products off trucks, moved boxes to staging area, sorted items and transported to final storage locations.

Accounts Receivable Clerk

Mamco Foods Inc.
Concord, CA
02.2008 - 12.2019
  • Processed weekly invoicing, including posting and reconciling payments and addressing all aged receivables.
  • Answered inbound calls to provide information, answer questions or discuss payment options.
  • Coded invoices and other records to maintain organized and accurate records.
  • Coordinated with clients and internal departments resolve account discrepancies.
  • Processed monthly payments, researched payment discrepancies and prepared monthly reports.
  • Prepared appropriate documentation for income summaries, cash reports and accounts receivable reconciliation.
  • Reconciled accounts receivable and prepared income summary reports and cash reports.
  • Assisted with time-sensitive functions, including recording credit memos, processing invoices and completing month-end reports.
  • Calculated estimated weekly invoicing, prepared and posted payments and followed up on all aged receivables.
  • Resolved collections by examining customer payments, payment history and coordinating contact with collections.
  • Examined customer payment history and coordinated collections arrangements.
  • Calculated unpaid invoices to maintain updated receivables reports.
  • Reached out to vendors and customers in order to resolve account problems.
  • Recorded cash, checks and credit card transactions to complete customer payments.
  • Used Company System to enter and post accounts receivable documents.
  • Entered, posted and scanned accounts receivable documents into Company System software program.
  • Posted customer payments by recording cash, checks and credit card transactions.
  • Updated receivables by totaling unpaid invoices.
  • Generated monthly statements for accounts receivable operations.
  • Distributed invoices using postal mail, email or digital transmissions.

Education

High School Diploma -

University of Sioux Falls
Sioux Falls, SD
06.2000

Some College (No Degree) - Physical Education

University of Sinaloa
Culiacan Sinaloa Mexico

Skills

  • Customer relations
  • Bilingual
  • Invoice and payment processing
  • Outbound calling
  • Managing correspondence
  • Reviewing statements
  • Collections understanding
  • Payment questions
  • Database updates
  • Managerial aptitude
  • Multitasking

Accomplishments

  • General Ledger Accounts
    Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions.
  • Competitive Analysis
    Performed competitive analysis to make recommendations for future company growth.

Timeline

CSR2

MDRR
11.2022 - Current

CSR1

MDRR
01.2020 - 11.2022

Warehouse Employee

Mamco Foods Inc.
02.2008 - 12.2019

Accounts Receivable Clerk

Mamco Foods Inc.
02.2008 - 12.2019

High School Diploma -

University of Sioux Falls

Some College (No Degree) - Physical Education

University of Sinaloa

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Silvia Haro