Summary
Overview
Work History
Education
Skills
Timeline
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Silvia Harris

Lorton,Virginia

Summary

Driven and resourceful administrative professional with 8+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.

Overview

8
8
years of professional experience

Work History

Senior Administrative Assistant

Capital One
10.2018 - Current
  • Improved team productivity by effectively coordinating schedules, meetings, and travel arrangements for senior executives.
  • Handled confidential and sensitive information with discretion and tact.
  • Coordinated seamless onboarding experiences for new hires to ensure they were properly equipped with the necessary tools to succeed in their roles from day one.
  • Supported executive decision-making by providing timely, accurate data and insightful recommendations.
  • Facilitated successful events, including conferences and workshops, through meticulous planning, coordination, and execution of logistics.
  • Spearheaded successful event planning initiatives for Cyber-wide gatherings, boosting employee morale.
  • Contributed to a positive work environment by fostering and maintaining strong working relationships with colleagues across departments.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Prepared emails and organizational newsletters upon direction of senior leadership.

Travel Industry Sales Manager

Ritz-Carlton, Tysons
08.2017 - 09.2018
  • Built and strengthened relationships with existing and new clients to enable future bookings through sales calls, FAM trips, trade shows, and entertainment
  • Utilized various networking tools/events, including Hotelligence, and LinkedIn to solicit new business travel accounts for hotel
  • Prospected and signed seven new business travel accounts for the hotel
  • Responsible for $3.9M in room revenue sales for Local Business accounts in 2018
  • Actively participated in revenue meetings to identify new trends to share shift in market
  • Grew hotel's local business travel by 2,170 room nights and $584,655 in room revenue in 2018.

Business and Leisure Travel Sales Coordinator

Ritz-Carlton, Tysons
08.2016 - 08.2017
  • Acting Guardian Angel for The Ritz-Carlton STARS program
  • Point of contact for luxury American Express program, Fine Hotels and Resorts
  • Assisted Senior Managers and Directors with all administrative task; including scheduling and coordination of client meetings/events
  • Responsible for managing pace and production reports for weekly strategic meetings.

Rooms Controller

Ritz-Carlton, Tysons
05.2016 - 08.2016
  • Developed and implemented local operating procedures for rooms control based on service expectations and operational inefficiencies
  • Utilized various reports for VIP guests to coordinate and manage special requests.

Front Desk Agent

Ritz-Carlton, Tysons
11.2015 - 08.2016
  • Processed guest pre-arrival, check-ins, check-outs as well as necessary payments
  • Handled escalated calls from Regional Reservations; focusing on ensuring the timely resolution of reported customer issues.

Education

High School Diploma -

John R. Lewis
Springfield, VA
06.2008

Skills

  • Interpersonal Communication
  • Event Coordination
  • Project Planning
  • Teamwork and Collaboration

Timeline

Senior Administrative Assistant

Capital One
10.2018 - Current

Travel Industry Sales Manager

Ritz-Carlton, Tysons
08.2017 - 09.2018

Business and Leisure Travel Sales Coordinator

Ritz-Carlton, Tysons
08.2016 - 08.2017

Rooms Controller

Ritz-Carlton, Tysons
05.2016 - 08.2016

Front Desk Agent

Ritz-Carlton, Tysons
11.2015 - 08.2016

High School Diploma -

John R. Lewis

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Silvia Harris