Silvia Hernandez
Victoria,TX
Summary
Dedicated worker with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
7
7
years of professional experience
Work History
Campus Support Aide
Victoria Independent School District
2022.08 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Office Assistant Manager
Ashley Furniture Homestore
2020.05 - 2022.07
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Client Advocate
Mid Coast Family Services
2017.09 - 2020.04
- Educated clients on available resources, guiding them through processes to achieve desired outcomes more efficiently.
- Established strong rapport with clients by maintaining open lines of communication and promptly addressing concerns.
- Evaluated performance metrics regularly, identifying areas for improvement and implementing necessary changes for better results.
Education
Certificate - Billing And Coding
Vista College
Richardson, TX09.2017
Certificate - Phlebotomy Certificate Program
Victoria College
Victoria, TX08.2013
High School Diploma -
Victoria High School
Victoria, TX05.1996
Skills
- Patient
- Patient Care
- Reliability and punctuality
- Data entry proficiency
- Appointment management
- Special needs education
- Medication Management
- Housekeeping abilities
- Scheduling appointments
- Childcare protocol knowledge
- Organizational expertise
- Time Management
Timeline
Campus Support Aide
Victoria Independent School District
2022.08 - Current
Office Assistant Manager
Ashley Furniture Homestore
2020.05 - 2022.07
Client Advocate
Mid Coast Family Services
2017.09 - 2020.04
Certificate - Billing And Coding
Vista College
Certificate - Phlebotomy Certificate Program
Victoria College
High School Diploma -
Victoria High School
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