Silvia Hernandez
Aurora,IL
Summary
Resourceful and bilingual administrative professional with over 5 years of combined experienced in customer service, office operations, patient registration, and human resources. Proven ability to manage high-volume tasks including data entry, document preparation, and scheduling, while maintaining accuracy and confidentiality. Skilled in resolving customer concerns,, supporting cross-functional teams, and streaming lining administrative processes, Proficient in Microsoft office, EPIC, multi-line phone systems, and medical and HR documentations. Committed to delivering excellent service and contributing to efficient organizational operations.
Overview
7
7
years of professional experience
Work History
Office Administrative Assistant
Global Exterior Experts
01.2025 - Current
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Performed research to collect and record industry data.
- Established administrative work procedures to track staff's daily tasks.
Patient Access Specialist/Registration
Addison Staffing/ Endeavor Health
08.2024 - 12.2024
- Electronic medical records (EMR)
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Insurance Verification and Billing
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Multi-line Phone Systems
- Medical record management
- Customer service and communication
- Office Administration and Clerical Support
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
Access Specialist
Northwestern Medicine
11.2022 - 07.2024
- Utilize multiple online order retrieval systems to verify or print patient’s order.
- Verify insurance eligibility and benefit levels using online tools (NDAS, ASF, etc.) or over phone as necessary.
- Complete accurate handoff instructions and note to scheduling staff, by noting appropriately in Epic.
- Run real time eligibility (RTE) on all patients to verify insurance and follows out of network policies as applicable.
- Send quality Epic Messages/Telephone encounters that are descriptive and grammatically correct.
- Schedule appointments for new and established patients for primary doctors.
- Contributed to a positive work environment by actively participating in team meetings, sharing best practices, and providing constructive feedback when necessary.
Front Desk/Human Resources Administrator
LTD Commodities
02.2018 - 09.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Oversaw hiring, staffing, and labor law compliance.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Updated HR database with new employee information, changes in benefits, and other details.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Maintained accurate employee records through diligent documentation of personal information, job history, performance evaluations, and other relevant data.
- Prepared new hire letters, employee contracts, and corporate policies.
- Answered employee inquiries regarding health benefits and 401k options.
- Managed employee leaves of absence, ensuring compliance with applicable laws and maintaining clear communication channels between employees and management.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Advocated for staff members, helping to identify and resolve conflicts.
Education
Associate of Arts - Business Management
College of DuPage
Glen Ellyn, IL07.2025
Skills
- Bilingual; English and Spanish Written & Verbal Communication
- Excel, Outlook schedule, EPIC Software
- Data Entry, Filing, Administrating HR, Human Resources, Payroll, benefits
- Verbal communication
- Microsoft office
- Document preparation
- Billing and invoicing
- Payroll
- Data management
- Confidential document control
- File management
- Schedule management
Languages
Spanish
Native or Bilingual
Timeline
Office Administrative Assistant
Global Exterior Experts
01.2025 - Current
Patient Access Specialist/Registration
Addison Staffing/ Endeavor Health
08.2024 - 12.2024
Access Specialist
Northwestern Medicine
11.2022 - 07.2024
Front Desk/Human Resources Administrator
LTD Commodities
02.2018 - 09.2022
Associate of Arts - Business Management
College of DuPage
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