Silvia Horn
Salt Lake City,UT
Summary
Detail-oriented team player with exceptional organizational skills and the ability to effectively manage multiple projects simultaneously while maintaining a high level of accuracy. A dynamic professional who excels in communication and customer service, consistently building strong relationships with customers through positive engagement. Committed to delivering outstanding service, constantly striving to exceed customer expectations in every interaction.
Overview
8
8
years of professional experience
Work History
Cashier
Whole Foods Market
08.2024 - Current
- Addressed customer needs and made product recommendations to increase sales.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Whole Body Team Member
Whole Foods Market
04.2024 - 07.2024
- Provided exceptional customer service by assisting customers with information regarding features, pricing and availability
- Collaborated with other team members to create attractive displays and promotional materials.
- Completed short walk, oversold and out of stock walk when needed.
- Assisted with inventory management, including receiving shipments, verifying and updating quantities, logging and reporting issues with the orders.
- Updated date tracker ensuring no product on shelves is out of date.
- Ensured spoilage is logged and appropriately managed.
In Store Shopper
Whole Foods Market
01.2024 - 04.2024
- Utilized specialized software and handheld devices to manage and prioritize pick-up and delivery orders, ensuring timely and accurate fulfillment
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained strict adherence to food safety and sanitation protocols during the handling, packing, and delivery of grocery items to ensure customer satisfaction and product integrity.
In Home Childcare Provider
Cultural care Au Pair
12.2019 - 12.2022
- Provided a bilingual environment in order to encourage the children's to learn Spanish as a second language
- Demonstrated strong conflict resolution skills when necessary
- Built strong bonds with children, balancing discipline with compassion
- Collaborated closely with parents to maintain consistency in routines and values
- Adapted quickly to cultural nuances, enhancing cross-cultural understanding within the household.
Emergency Room Receptionist
Instituto de Salud de Bucaramanga (ISABU)
01.2017 - 10.2019
- Greet and check-in patients upon arrival, ensuring timely and efficient registration process
- Verify patient information, including insurance details, and update electronic health records accurately
- Coordinate with medical staff to prioritize patient needs based on severity of condition or emergency status
- Maintain confidentiality of patient information in accordance with local regulations
- Handle billing inquiries, process payments, and assist patients with insurance-related questions or concerns.
Education
Bachelor of Science - Environmental Engineering
Universidad Pontificia Bolivariana
Bucaramanga, Santander 08.2018
Environmental Resources Technologist in Environmental science -
Universidad Pontificia Bolivariana
Bucaramanga, Santander08.2015
Skills
- Bilingual (English/Spanish)
- Computer Proficiency and Microsoft Office
- Customer Service
- Multitasking
- Product Knowledge
- Relationship Building
- Teamwork
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cashier
Whole Foods Market
08.2024 - Current
Whole Body Team Member
Whole Foods Market
04.2024 - 07.2024
In Store Shopper
Whole Foods Market
01.2024 - 04.2024
In Home Childcare Provider
Cultural care Au Pair
12.2019 - 12.2022
Emergency Room Receptionist
Instituto de Salud de Bucaramanga (ISABU)
01.2017 - 10.2019
Bachelor of Science - Environmental Engineering
Universidad Pontificia Bolivariana
Environmental Resources Technologist in Environmental science -
Universidad Pontificia Bolivariana
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