Silvia Hua
Missouri City,Texas
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
15
15
years of professional experience
Work History
Real Estate Agent
Realm Real Estate Professionals
09.2019 - Current
- Answer phone calls and emails
- Schedule appointments and showings
- Draft and deliver documents
- Prepare comparative market research analysis to establish realistic asking price (beyond what online estimator can do)
- Advertise real estate properties to gain attention of prospective buyers
- Draft and prepare documents, such as offers, contracts and closing statements
- Communicate with appraisers, escrow companies, lenders, and home inspectors
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
Front Desk/Dental Assistant
UT, 6560 Fannin, University of Texas School of Dentistry
12.2015 - 09.2019
- Greets patients and visitors upon arrival
- Answer and return phone calls regarding customer inquiries
- Assists patients with check in/check out
- Enter data into the computer in both Spanish and English
- File paperwork with appropriate department
- Greet customers and guide them to desired location
- Collect insurances co-payments
- Balances payments received daily
- Verifies accurate patient demographics information with each visit and enters into medical record and billing system
- Schedule new patient’s appointments and future appointments
- Files, archives, and retrieves medical records
- Provide chair side assistance to Residents and Faculty and all surgical procedures such as Dental Extraction, Implants, and Biopsies, Bone grafting, exposure of impacted or interrupted tooth and bonding, incision and drainage of abscess, placement, and removal of arch bars… etc
- Performs other clerical duties as assigned.
Bilingual Receptionist/ DA
Kirkwood Dental Care
04.2008 - 12.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
Education
CPR certification -
2020
Real Estate
08.2019
DAANCE Certification - undefined
2017
CDA Certification - undefined
2016
Nitrous Oxide/Oxygen Certification - undefined
2015
High School Diploma -
Elsik High School
Houston, TX05.2007
Skills
- Telephone Skills
- Business Administration
- Customer and Client Relations
- Verbal and Written Communication
- Medical Records Management
- Patient Schedule Management
- Payment Collection
- Patient Assessments
- Patient Data Gathering
Languages
Spanish
Native or Bilingual
Timeline
Real Estate Agent
Realm Real Estate Professionals
09.2019 - Current
Front Desk/Dental Assistant
UT, 6560 Fannin, University of Texas School of Dentistry
12.2015 - 09.2019
Bilingual Receptionist/ DA
Kirkwood Dental Care
04.2008 - 12.2015
CPR certification -
Real Estate
DAANCE Certification - undefined
CDA Certification - undefined
Nitrous Oxide/Oxygen Certification - undefined
High School Diploma -
Elsik High School
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