Summary
Overview
Work History
Education
Skills
Timeline

Silvia Jarrin

Fort Mill,SC

Summary

Committed and meticulous Captain bringing in depth knowledge of event logistics coordination. Self-starter and excel at serving costumer with accuracy, efficiency, communicating clearly, professionally and a friendly attitude. Problem solver with quick and effective solutions. Familiar with working at the Ballantyne hotel knowing the department and operations in general. Building great relationship with associates. Eager to apply and proven history of cultivating client loyalty and satisfaction to the Ballantyne Hotel

Overview

12
12
years of professional experience

Work History

Banquet Captain

Northwood Hospitality
07.2022 - Current
  • Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
  • Evaluated employee performance routinely through constructive feedback which contributed towards professional growth and development.
  • Handled client requests and needs promptly and professionally, fostering excellent rapport and driving repeat events.
  • Maintained accurate records of event details, and client communications to ensure seamless organization and execution.
  • Ensured compliance with safety regulations, maintaining a safe working environment for both staff and guests.
  • Opportunity to set schedules for associates by planning, designating shifts and hours, entering shifts in Ontrack, and verifying clock in and clock out of our staff.
  • Enhanced guest satisfaction by overseeing banquet operations and ensuring smooth execution of events.
  • Collaborated with culinary teams, communicating guests needs, ensuring the quality and presentation of the food is provided based on our standards
  • Resolved customer complaints effectively, turning potentially negative experiences into opportunities for improvement.
  • Promoted team collaboration among banquet staff members through effective leadership practices that fostered a supportive work environment.
  • Conducted post-event follow-ups and gathered client feedback which helped refine operational procedures
  • Implemented inventory control procedures for banquet equipment and supplies
  • Assisted sales team in upselling additional services to clients, increasing overall revenue for the company.
  • Analyzed and measure the overall progress of the department generating new ideas to innovate and maintain the success of our department.
  • Provide proactive coaching on a learning atmosphere on a focus on continuous improvement.
  • Ability to close checks at the end of the day using CITY, Recap, and Lightspeed.
  • Assisted working on Inventory the first day of each month.
  • Communicate Clearly and professionally with a constructive and positive message, as well as active listening and responding accordingly guests and associates needs.

Banquet Server

Northwood Hospitality
10.2012 - Current
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Set up banquet tables and chairs based on event requirements.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain smooth flow of service during large-scale events.
  • Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Adhered to all health and safety regulations while serving food and beverages.
  • Maintained flexible work schedule to meet event needs.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Responded to guest inquiries and requests promptly and courteously.

Education

Business Engineering Diploma

Universidad De Los Andes , Ambato- Ecuador
07.2004

High School Diploma -

La Inmaculada High School , Ambato- Ecuador
07.2001

Skills

  • Team Management
  • Team member development
  • Banquet Setup
  • Staff Leadership
  • Bilingual
  • Guest Relations
  • Schedule Coordination
  • Relationship Building
  • Customer Service
  • Quality Control
  • Banquet Coordination
  • Service prioritization

Timeline

Banquet Captain - Northwood Hospitality
07.2022 - Current
Banquet Server - Northwood Hospitality
10.2012 - Current
Universidad De Los Andes - , Business Engineering Diploma
La Inmaculada High School - High School Diploma,

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Silvia Jarrin