Silvia Jones
Calumet City,IL
Summary
Experienced administrative professional prepared for this role. Bringing a strong background in providing advanced support in managing the operational activities of the department. Skilled in handling multiple tasks and assignments in a constantly changing environment with a strong ability to adapt. Known for reliability and fostering a positive work environment.
Overview
29
29
years of professional experience
Work History
Founder & CEO
Sils Sensational Sweets
Lynwood, IL
06.2003 - Current
- Developed innovative dessert recipes to enhance product offerings and attract new customers.
- Established operational procedures for efficient production and quality control of baked goods.
- Managed supply chain logistics, ensuring timely procurement of ingredients and materials.
- Collaborated with local vendors to source high-quality products, boosting brand reputation.
- Conducted market research to identify customer preferences and trends in the dessert industry.
- Implemented digital marketing strategies to increase brand awareness and drive online sales.
- Trained staff on best practices in food safety, hygiene, and customer service standards.
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
Administrative Assistant
Franciscan Olympia Fields Hospital
Olympia Fields, IL
07.2022 - 08.2025
- Assistant with meeting the needs of department management and staff members.
- Assisted in maintaining organized filing systems for efficient document retrieval.
- Handled incoming communications, directing inquiries to appropriate personnel promptly.
- Prepared and distributed internal communications to ensure team alignment.
- Conducted inventory checks of office supplies, facilitating timely reordering as needed.
- Created correspondence to follow up from meetings, employee responses.
- Collaborated with team members to streamline administrative processes for improved efficiency.
- Adapted quickly to new software tools, contributing to enhanced operational workflows.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Recorded and distributed minutes from staff meetings.
- Assisted management with coordinating department programs or meetings, prepared materials, implementation, and evaluation.
Certified Nursing Assistant
ProMedica, Skilled Nursing And Rehab Facility
Homewood, IL
05.2021 - 06.2022
- Assisted patients with daily activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and organization of patient areas, promoting a hygienic environment.
- Provided emotional support to patients and families, fostering a compassionate atmosphere.
- Documented patient care accurately in electronic health records, enhancing communication among team members.
Associate Safety Committee
Amazon
Monee Il
02.2020 - 04.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Served as a designated North American Fulfillment Center (NAFC) team member responsible for implementing the MDW7 COVID-19 response.
- Promoting a positive safety culture while complying with Amazon safety standards and maintaining a safe work environment.
- Coaching Amazon employee’s to achieve compliance with WHS as COVID-19 specific life safety protocols.
- Provided recommendations for improving safety programs and measures.
Mortgage Loan Processor
Eagle Mortgage
Lansing, IL
06.1996 - 04.2003
- Processed mortgage applications efficiently, ensuring accuracy in documentation and compliance with regulations.
- Coordinated communication between loan officers and clients to facilitate timely approvals and closings.
- Reviewed loan documents for completeness, identifying discrepancies and initiating corrective actions.
- Maintained organized electronic files, enhancing retrieval efficiency for audits and client inquiries.
- Developed strong relationships with clients, providing support throughout the mortgage application process.
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Handled any conditions sent from underwriting departments.
Education
General Studies
Proviso West High School
Hillside, IL06.1988
Skills
- Microsoft Office Advance
- Excellent communication
- File organization
- Meeting arrangements
- Quality assurance
- Scheduling and calendar management
- Dedicated team player
- Documentation and recordkeeping
Timeline
Administrative Assistant
Franciscan Olympia Fields Hospital
07.2022 - 08.2025
Certified Nursing Assistant
ProMedica, Skilled Nursing And Rehab Facility
05.2021 - 06.2022
Associate Safety Committee
Amazon
02.2020 - 04.2021
Founder & CEO
Sils Sensational Sweets
06.2003 - Current
Mortgage Loan Processor
Eagle Mortgage
06.1996 - 04.2003
General Studies
Proviso West High School