Silvia Juarez

• Researched and developed online training modules based on the state-approved Community Health Worker (CHW) core competencies
• Coordinated supplemental live online training delivered by subject matter experts (SMEs) and community partners to expand on the content
• Directed onboarding process (selection, interview process, orientation) of students and revamped student handbook/syllabus
• Effectively applied methodologies, practices, procedures, instructions and policies related to programming and training activities
• Managed a multicultural team in the design, implementation and evaluation of CHW training program
• Collaborated in the development of objectives, action plan and budget for community-based training and training curriculum
• Secured the development of networks, alliances, and multi-stakeholder partnerships needed to address social determinants of health in underserved communities
• Engaged with stakeholders to evaluate needs, assessed internal resources, and assigned a budget for the implementation of projects
• Managed cross-sector projects that promoted active community participation with community-based organizations and effectively monitored and reported on project outcomes

Key Accomplishments:

• Led the design of the first state-wide HIV-specific Community Health Worker (CHW) training curriculum in collaboration with the Ryan White Program Part A (RWP)-Ending the HIV Epidemic

• Applied adult learning principles and strategies to design culturally appropriate CHW and community-focused training
• Oversaw CHW workforce development, including recruitment, onboarding, and training in standard operating procedures
• Developed and compiled training materials and other educational materials for the CHW program
• Supervised the implementation of biometrics and blood pressure screenings as a proactive approach to evaluating risk for a variety of health issues, including cardiovascular disease and diabetes
• Monitored and assigned grant funding for program implementation within three low-income housing partners (Mercy Housing, City of Phoenix, and Cesar Chavez Foundation)
• Set employee performance standards and performed employee evaluations to ensure staff understood and complied with MCDPH policy
• Applied policies and regulations equitably and ensured that employee workloads were fairly distributed; assigned tasks based on priority, technical expertise, and leadership skills
• Established, managed, and evaluated work plans, assignments and overall performance of health educators and CHWs;
• Led the design, implementation and facilitation of professional development opportunities for CHWs
• Led weekly staff meetings to review scheduled activities; held regular one-on-ones with staff to review annual performance goals and provided input on ongoing projects
• Supervised a team of five Health Educators and 10 CHWs on the design and implementation of innovative, evidence-based population health strategies for Maricopa County residents

Key Accomplishment:

• Led the design and implementation of the first MCDPH Community Health Worker certified training program approved by the Arizona Community Health Workers Association (AzCHOW)

• Provided interactive atmosphere, enabling students to internalize learning skills
• Participated in parent conferences to encourage open communication and enhance parental understanding of student individual educational goals and learning objectives
• Implemented engaging and diverse learning strategies to meet the learning needs of students from low-income immigrant communities

Key Accomplishment:

• Assigned as the third teacher in the year for second-grade class; successfully reduced behavioral issues by creating and maintaining routines and creating a safe environment for students

• Coordinated cross-sector collaboration with PC staff to ensure the safety of site identification, selection, and integration of essential training components for in-service training for all new volunteers
• Met with local leaders and municipal government staff to explain the role of PC volunteers, counterpart agency responsibilities, and safety and security standards for volunteer placements
• Identified, documented, and prepared potential volunteer sites, crafted job descriptions, and followed up on housing and host families
• Interviewed and assigned volunteers to communities with the project manager in adherence to policies and security procedures

• Conducted site visits, identified cultural and security issues, and addressed concerns with volunteers, staff, host families, and community leaders; elevated issues to upper management as needed

• Reported on volunteer safety, well-being, and status of community projects during senior management level meetings and strategic planning sessions

• Researched and designed training sessions based on the project framework, volunteers' feedback, and direct input of community leaders

• Prepared budgets, agendas, and related materials for meetings, conferences, and workshops for volunteers and local external partners

• Coordinated training with local organizations (FUSADES, Equipo Maíz, CENTA) and cultivated trust with representatives to enrich and solidify project training curriculum

• Provided technical assistance to trainees/volunteers for the successful implementation of community projects and clarified any cultural differences to facilitate the adaption process, and promoted cultural humility elements during training and meetings

Key Accomplishment:

• Built and maintained network with local government agencies, community-based organizations (women's groups, cooperatives), and NGOs to coordinate development and sustainability efforts of community initiatives, emphasizing strengthening community organizational structures and providing technical support for economic development initiatives