Silvia King

Helping members with account maintenance issues or questions. Fraud disputes, wires, ACH's, printing cards, posting payoffs and other mail received. Opening new accounts such as new membership, IRA's, HSA & business accounts. Helping with any account maintenance questions and requests. Processing loan applications. Provide assistance and guidance to the other MSR's, working as a resource for questions. Referring SELCO products and services. Working alongside the assistant manager and manager to help achieve monthly goals. Helping with new MSR III & IV training and shadowing. Helping motivate team members by coming up with games. Emailing out production updates and general branch notifications so that everyone is aware of what is happening across the branch and institution.

Helped large volume of members every day with positive attitude and focus on customer satisfaction.

Assisted members with correcting account, service, and system issues

Educated and engaged members with new credit union products and services.

Handled complaints with prompt, courteous service Resolved customer issues through thorough dispute investigation.

Followed up with members about resolved issues to maintain high standards of customer service.

I trained in opening consumer, business, IRA, and all other type of SELCO accounts. I spent my first month at the West Eugene branch working as a MSR 3. There I opened my first account and performed all MSR 3 duties. Helped members with account maintenance questions and concerns. Set up ACH's and wires. Helped member with their online banking issues as well. Spent another month at the Service Center, Taking multiple calls per day helping member with issues, questions or whatever else they needed on their account. I finished out at the Downtown branch where I spent time at Account Services and working as a 4 mainly opening accounts and shadowing.

Performed all teller duties which included; cash & check transactions, transferring within SELCO accounts. Helping members with their needs or directing them to where they needed to go. Opening/closing duties Referring SELCO products and services. Identified sales opportunities and referred to members.

Assisted in following up on applicants. Verifying applications. Sending out and scheduling shifts for CNA's & RN's. Making sure we have all updated documents and certifications. Various office duties such as answer phone and filing on the e-files. Assisting the Healthcare Director in anything that is needed. Working with Microsoft Word, Excel & Outlook. Interviewing candidates. Processing new hire paperwork.

Setting and hitting monthly goals. Motivating and mentoring team members. Completes legal process, small claims, service paperwork, requesting the judgments and garnishments. As well as processing the garnishment payments. Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations. Maintained friendly and professional customer interactions. Met deadlines by proactively managing individual and team tasks and streamlining processes. Examined customer loan applications for loan approvals and denials.

Complied with regulatory guidelines and requirements.