Silvia Lara
Dallas,Texas
Summary
Dedicated 2019 alumnus known for my professionalism and reliability, capable of working with minimal supervision. In 2018, I served as a clerk during Tax Elections, where I developed strong skills in managing multiple tasks across different areas. My strengths include conflict resolution, team coordination, and customer support. I’m highly organized, detail-oriented, and thrive in fast-paced environments. I’m eager to embrace new opportunities for growth and learning.
Overview
4
4
years of professional experience
Work History
Overnight Supervisor
The Fairmont Hotel
Dallas, TX
08.2022 - Current
- Managing and processing reservations, payments, and invoices
- Handling and resolving complaints and issues in a professional and courteous manner
- Greeting and welcoming guests, clients, and customers
- Providing information and assistance on the company's products, services, amenities, and attractions
- Answering phone calls, emails, and inquiries and directing them as needed.
- Identified opportunities for process improvements within the store operations department.
La Familia Insurance
09.2020 - 02.2021
- Resolves service problems by clarifying the customer's complaint, selecting and explaining the best solution to solve the problem
- Following up clients or customers to check that they're still satisfied with any purchases
- Working in a team of CSRs and other departments to find suitable solutions
- Give out excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Education
DIPLOMA -
SKYLINE HIGH SCHOOL
Skills
- Bilingual
- Microsoft Word
- Cash handling
- Organizational skills
- Customer service
- Time management
- Opera Cloud
- Front Desk Management
Timeline
Overnight Supervisor
The Fairmont Hotel
08.2022 - Current
La Familia Insurance
09.2020 - 02.2021
DIPLOMA -
SKYLINE HIGH SCHOOL
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