Silvia Lewis
Houston,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering skills in Customer Service environment.
Overview
12
12
years of professional experience
Work History
Lead Wedding Planner
The Total Wedding Experience
07.2014 - 12.2019
- Created detailed timelines to ensure that all aspects of the wedding ran smoothly
- Collaborated with brides, grooms, and families to plan weddings according to their wishes
- Coordinated with venue staff to arrange seating and decorations
- Organized vendors for wedding events, such as caterers, florists, photographers, and musicians
- Developed and managed wedding event budgeting plans
- Oversaw catering services during events to ensure high-quality food presentation
- Supervised setup and breakdown of event equipment onsite
- Arranged transportation for guests arriving at the wedding ceremony or reception
- Developed contingency plans in case of inclement weather or other unforeseen circumstances
- Conducted meetings with clients prior to the event to discuss final details and answer any questions
- Reviewed contracts from vendors to ensure compliance with regulations set by local authorities
- Ensured that all necessary permits were obtained before hosting an outdoor wedding ceremony
- Coordinated and allocated equipment, supplies and staff for events
- Responded promptly to emails from customers inquiring about services offered by the company
- Organized post-wedding activities such as sending out thank you cards or returning rented items
Lead Wedding Planner and Coordinator
Carnival Cruise Lines
01.2008 - 07.2014
- Conducted initial consultation with clients to discuss wedding details, venue options and other logistics to understand vision and budget.
- Implemented creative solutions to last-minute challenges or changes, maintaining client satisfaction during high-pressure situations.
- Ensured timely completion of all event-related tasks through efficient delegation and team management.
- Facilitated smooth communication between clients and vendors, fostering trust and positive working relationships.
- Organized detailed timelines for pre-wedding preparations and day-of-event activities, ensuring punctual proceedings.
- Maintained strong professional connections within the industry through networking events and ongoing education opportunities.
- Oversaw setup and teardown procedures at venues while managing staff responsibilities during events.
Restaurant Assistant Management Onboard Employee
Carnival Cruise Lines
02.2008 - 07.2014
- Greeted customers at front counter to answer questions and input meal orders into POS system.
- Ensured proper portioning and serving of meals according to established standards of Senior Food Operations Director
- Created menus that incorporated seasonal ingredients while adhering to budgetary constraints
- Monitored quality of dishes served by assisting Executive Chef with tasting them periodically throughout the day and prior chartered special menu events
- Resolved customer complaints promptly in a professional manner
- Coordinated catering services for special events within the high-capacity facility
- Provided ongoing training for new employees on safe food handling practices
- Oversaw food preparation, production and presentation according to customers' food allergy/ dietary needs to meet safety and high-quality standards
- Contributed to a positive work environment by fostering open communication channels between management and staff members as well as encouraging teamwork among colleagues.
Education
Bachelor’s Degree - Foreign Languages And Literatures
St. K. Preslavski
No Degree - Post Flex Select Employee Training At Work
Harris Health System
Houston, TX09-2023
Certificate For Completion - Customer Service Management
Carnival Cruise Care Team, Shipboard
03.2010
Certificate of Training - Organizational Leadership
Carnival College of Management
Miami, FL10.2006
Skills
- Workflow Coordination
- Report creation
- Schedule Management
- Quality Assurance
- Regulatory Compliance
- Portion Control
- Problem-Solving
- Service Delivery Management
- Fire Safety Regulations
- Safe Food Handling
- Critical Thinking
- Monitoring Food Preparation
- Event Management
- Guest Management
Hobby
Interior and Flower Design Artistry
Timeline
Lead Wedding Planner
The Total Wedding Experience
07.2014 - 12.2019
Restaurant Assistant Management Onboard Employee
Carnival Cruise Lines
02.2008 - 07.2014
Lead Wedding Planner and Coordinator
Carnival Cruise Lines
01.2008 - 07.2014
Certificate of Training - Organizational Leadership
Carnival College of Management
Bachelor’s Degree - Foreign Languages And Literatures
St. K. Preslavski
No Degree - Post Flex Select Employee Training At Work
Harris Health System
Certificate For Completion - Customer Service Management
Carnival Cruise Care Team, Shipboard
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