Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Silvia Lima

Lodi,CA

Summary

Experienced with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction. Experience in Customer service, Bilingual

Overview

13
13
years of professional experience

Work History

Medical Receptionist/ Customer Service Advisor

Community Medical Centers
05.2021 - 08.2025
  • Managed patient scheduling and appointment confirmations using electronic health record systems.
  • Coordinated communication between patients and medical staff to ensure optimal care delivery.
  • Processed insurance verifications and maintained accurate patient records for compliance.
  • Assisted in onboarding new employees, providing training on office procedures and software tools.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.

Sales Associate/Retail Cashier

JCPenney
11.2015 - 05.2021
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Assisted in inventory management, ensuring product availability and accurate stock levels.
  • Collaborated with team members to create visually appealing merchandise displays that enhanced store aesthetics.
  • Trained new sales associates on company policies, product knowledge, and customer engagement techniques.
  • Leveraged point-of-sale systems to process transactions efficiently while maintaining data accuracy.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Package Handler

Aerotek
05.2012 - 08.2012
  • Operated material handling equipment safely and efficiently.
  • Learned proper loading and unloading procedures for packages.
  • Maintained cleanliness and organization of work area to enhance safety.
  • Assisted in inventory management by accurately labeling packages.
  • Followed safety protocols to minimize workplace hazards.
  • Collaborated with team members to meet daily shipping goals.
  • Participated in training sessions to improve operational skills and knowledge.

Education

Associate of Arts - Interdisciplinary Studies

San Joaquin Delta College
Stockton, CA
05-2020

High School Diploma -

Lodi High School
Lodi, CA
05-2011

Skills

  • Bilingual
  • Front desk operations
  • Appointment scheduling
  • Medical terminology
  • Telephone etiquette
  • Microsoft office
  • Epic
  • HIPAA compliance
  • Patient registration
  • Insurance verification
  • HIPAA guidelines
  • Payment collection
  • Medical billing
  • Documentation
  • Customer service
  • Computer proficiency
  • Problem-solving

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Medical Receptionist/ Customer Service Advisor

Community Medical Centers
05.2021 - 08.2025

Sales Associate/Retail Cashier

JCPenney
11.2015 - 05.2021

Package Handler

Aerotek
05.2012 - 08.2012

Associate of Arts - Interdisciplinary Studies

San Joaquin Delta College

High School Diploma -

Lodi High School

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Silvia Lima