Silvia Lizarraga Morales
Tucson,AZ
Summary
Dynamic pharmacy clerk with proven expertise in customer service and inventory management at Safeway. Skilled in cash handling and insurance billing, I excel in fostering positive client relationships and ensuring compliance with safety protocols. Recognized for training new staff and enhancing operational efficiency, I am committed to delivering exceptional service.
Overview
10
10
years of professional experience
Work History
Pharmacy Clerk
Safeway
Tucson, Arizona
11.2021 - Current
- Delivered exceptional customer service at pharmacy counter, fostering positive client interactions.
- Coordinated with vendors on supply orders and delivery schedules to maintain stock levels.
- Handled high-volume inbound and outbound calls for customer inquiries and claims resolution.
- Monitored inventory levels to ensure product availability and accuracy.
- Operated pharmacy software to manage patient records and prescriptions.
- Collaborated with pharmacists to ensure compliance with safety protocols.
- Trained new staff on pharmacy procedures and customer service standards.
- Ensured cleanliness and organization of the pharmacy workspace daily.
- Entered patient data into computer system to maintain accurate records.
- Assisted customers with selecting and purchasing medications.
- Checked expiration dates on prescription drugs to ensure potency.
- Processed payments from customers using cash registers or other electronic systems.
- Performed administrative tasks such as filing paperwork, answering phone calls, responding to emails.
- Supported pharmacy inventory audits, contributing to accurate record keeping.
Customer Service Representative
Comcast Media Center
Tucson, Arizona
02.2020 - 07.2020
- Assisted customers with inquiries and product information.
- Resolved customer complaints using effective communication skills.
- Educated customers on promotions and loyalty programs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Warehouse Worker
Amazon
Tucson, Arizona
09.2019 - 02.2020
- Accurately loaded and unloaded shipments from delivery trucks.
- Maintained inventory accuracy through regular cycle counts and inspections.
- Collaborated with team members to efficiently achieve daily production goals.
- Prepared warehouse orders for timely delivery or pickup according to schedule.
- Utilized pallet jacks to transport items between warehouse locations.
Department Manager
Walmart
Tucson, Arizona
07.2017 - 06.2019
- Streamlined daily department operations to enhance workflow efficiency.
- Supervised staff performance and conducted training on company policies.
- Coordinated inventory management to ensure optimal stock levels.
- Facilitated interdepartmental communication to improve collaboration.
- Managed shift overstock, including restocking and inventory control.
- Resolved customer complaints promptly to maintain positive client relationships.
Customer Service Representative
Walmart
Tucson, Arizona
11.2016 - 07.2017
- Resolved customer inquiries and issues with effective solutions.
- Processed transactions accurately via point-of-sale systems.
- Handled customer complaints professionally, demonstrating empathy and understanding.
- Maintained comprehensive product knowledge to offer informed recommendations.
- Collaborated with team members to enhance service delivery.
- Provided accurate information regarding products and services to customers.
- Delivered exceptional customer service to ensure timely resolution of complaints.
Team Leader
McDonald's
Tucson, Arizona
03.2016 - 11.2016
- Supervised team members during peak service hours to ensure operational efficiency.
- Trained new employees on customer service protocols and food safety standards.
- Coordinated shift schedules to maximize staff coverage and streamline workflow.
- Managed inventory levels and restocked supplies to align with daily demands.
- Resolved customer complaints promptly to improve overall dining experience.
Skills
- Cash handling and point of sale
- Customer service and support
- Inventory management
- Team collaboration
- Insurance billing and confidentiality
- Pharmacy operations
Timeline
Pharmacy Clerk
Safeway
11.2021 - Current
Customer Service Representative
Comcast Media Center
02.2020 - 07.2020
Warehouse Worker
Amazon
09.2019 - 02.2020
Department Manager
Walmart
07.2017 - 06.2019
Customer Service Representative
Walmart
11.2016 - 07.2017
Team Leader
McDonald's
03.2016 - 11.2016
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