Silvia Long
Northumberland,PA
Summary
Professional administrative specialist with comprehensive experience in title processing and documentation. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Skilled in document management, data entry, and customer service. Known for precision, integrity, and effective communication in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Title Clerk
W&L Subaru
10.2018 - 04.2024
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
- Conducted thorough research on lien releases, ensuring proper documentation was obtained for each transaction.
- Contacted [State] Motor Vehicle Department to determine status of pending titles.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Kept up-to-date with state and federal regulations to prevent errors and fraud.
- Tracked pending titles using spreadsheet software, ensuring timely follow-up with clients and other stakeholders.
- Continuously improved processes for title management, identifying areas of improvement and implementing changes where necessary.
- Reduced data entry errors by implementing a rigorous quality control process for all documentation submissions.
- Educated clients on the importance of title integrity by explaining the risks associated with incorrect or missing documentation.
- Facilitated smoother transactions, coordinating with sales departments to ensure all necessary documents were collected and processed in timely manner.
- Enhanced accuracy of document processing by meticulously reviewing and verifying titles and registrations for errors.
Life Insurance Agent
New York Life & NYLIFE Securities
10.2011 - 04.2014
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
- Improved client retention rates by offering tailored policy recommendations that met their unique requirements and goals.
- Provided exceptional customer service by addressing concerns promptly and maintaining open lines of communication.
- Delivered informative presentations to potential clients about the benefits of life insurance policies, generating interest and driving sales growth.
- Increased client satisfaction by providing personalized and knowledgeable life insurance consultations.
Education
Associate of Applied Science - Nursing
Pennsylvania College of Technology
Williamsport, PASkills
- Title processing
- File management
- Accuracy and precision
- Deadline management
- Document review
- Documentation review
- Title research
- Attention to detail
- Excellent communication
- Multitasking
- Multitasking Abilities
- Teamwork and collaboration
Languages
Romanian
Native or Bilingual
Spanish
Elementary
Timeline
Title Clerk
W&L Subaru
10.2018 - 04.2024
Life Insurance Agent
New York Life & NYLIFE Securities
10.2011 - 04.2014
Associate of Applied Science - Nursing
Pennsylvania College of Technology
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