Silvia Lugones-Costa
Clerical Office
Westgate,FL
Summary
Supportive Eligibility Specialist with extensive application engagement and dedicated service skills. Bilingual professional with skill to maintain accurate records, schedule appointments and handle various administrative responsibilities.
Overview
26
26
years of professional experience
Work History
Section 8 Occupncy Specialist
Hialeah Housing Authority
Hialeah, FL
04.2009 - 10.2022
- Used computer-aided guidance packages such as skills assessment tools, career planners, psychometric tests and personal inventories to assist clients in determining strengths and weaknesses.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Assisted clients with completion of applications and paperwork.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Applies knowledge and logic to solve problems and accomplishes job requirements within defined parameters and able to master new techniques or duties and understands explanations as required for the position,
- Works within legal, regulatory and ethical practice standards relevant to the position.
- Communicated with people from various cultures and backgrounds on application process.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Sought ways to improve processes and services provided.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Data Entry Specialist
Ryder Logistics
04.1997 - 02.2009
- Compiled data and reviewed information for accuracy prior to input.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Completed data entry tasks with accuracy and efficiency.
- Secured and protected data from unauthorized access by complying with security protocols.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Compiled and verified accuracy and sorting information to prepare source data for computer entry.
Education
No Degree - Computer And Information Sciences
Miami Dade College
Miami, FL1989
Associate of Arts - Computer
Hialeah Technical
Hialeah, FL1989
Skills
- Housing Regulations
- Explaining Benefits
- Data Integrity
- Diagnostic Evaluation
Timeline
Section 8 Occupncy Specialist
Hialeah Housing Authority
04.2009 - 10.2022
Data Entry Specialist
Ryder Logistics
04.1997 - 02.2009
No Degree - Computer And Information Sciences
Miami Dade College
Associate of Arts - Computer
Hialeah Technical
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