SILVIA MARTINEZ
El Paso
Summary
Results-driven Assistant Center Operations Director with a proven track record of leading successful organizations. Seeking an opportunity to utilize expertise in driving operational excellence and fostering a positive work environment. Skilled in optimizing resources, implementing efficient processes, and delivering exceptional customer service. Committed to achieving organizational goals through effective leadership, strategic planning, and collaboration with cross-functional teams.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Assistant Center Operations Director
CONCENTRA
10.2015 - Current
- Contribute to meeting the annual budget goals
- Initiated change management strategies that effectively addressed employee concerns while driving forward organizational transformation efforts.
- Established a culture of continuous improvement, empowering employees to identify areas for optimization and implement innovative solutions.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Cultivated a high-performance work environment by setting clear expectations and fostering open communication among employees.
- Maintain excellent client and patient relations by ensuring needs and expectations are met.
- Prepare and review operational reports to ensure accuracy and efficiency.
- Assist with hiring, training, disciplining and terminating personnel.
- Assist with developing and maintaining new policies, procedures, and training programs.
- Enhanced patient satisfaction by streamlining clinic operations and implementing efficient scheduling systems.
- Optimized appointment scheduling process to minimize wait times for patients, resulting in increased satisfaction rates.
- Assist with specialist clinic by reviewing schedule and scribing
- Maintain KPI's within goal
- Streamlined the retrieval process of medical records, expediting response time to requests from healthcare professionals.
Front Office Lead
CONCENTRA
01.2012 - 10.2015
- Managed front office staff
- Facilitated front office and communicated with supervisors
- Daily money deposit
- Custodian of medical records
- Answered phones with proper phone etiquette
- Kept all front office files up to date
- Oversaw daily front office operations, delegating tasks as necessary to maintain an efficient workflow.
- Reduced customer wait times through effective scheduling and task delegation among staff members.
- Enhanced front office efficiency by streamlining administrative processes and implementing new organizational systems.
- Provided exceptional customer service by greeting guests warmly, answering questions knowledgeably, and handling requests efficiently.
Medical Assistant
CONCENTRA
08.2008 - 01.2012
- Performed urine drug screens, breath alcohol test and hair collections
- Audiograms
- Blood collections
- Registered patients and checked out patients
- Scheduled appointments for patients via phone and in person
- Organized charts, documents and supplies
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Prepared lab specimens for diagnostic evaluation.
- Measured patient spirometry.
Education
Bachelor of Science - Business Management
University of Phoenix
El Paso, TX01-2027
High School -
Socorro High School
El Paso, TX06.2003
Skills
- Training and coaching
- Team development
- Computer skills
- Troubleshooting
- Supervision & leadership
- Customer Service
- Incidents Management
- Performance Reviews
- Decision Making
- Employee Motivation
- Records Organization and Management
- Custodian of Medical Records
- Critical Thinking
- Employee Work Scheduling
- Multitasking
- Staff training and development
- Coordinating schedules
- Overseeing training
- KPI tracking
- Customer service
- Teamwork and collaboration
- Decision-making
Certification
Certified in CPR
Certified in Drug and Alcohol Testing
Languages
Spanish
Native or Bilingual
Timeline
Assistant Center Operations Director
CONCENTRA
10.2015 - Current
Front Office Lead
CONCENTRA
01.2012 - 10.2015
Medical Assistant
CONCENTRA
08.2008 - 01.2012
Bachelor of Science - Business Management
University of Phoenix
High School -
Socorro High School
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