Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline

SILVIA MEDINA

NY

Summary

Meticulous Executive Housekeeper with 22 years working in private homes, maintaining the highest standards of cleanliness and staff efficiency. Seeking a full-time position that offers professional challenges and the opportunity to utilize interpersonal and problem-solving skills.

Organized and dependable candidate successful in managing multiple priorities with a positive attitude and an impeccable reputation. Excellent at time management and working under pressure. Hardworking, reliable, passionate team player always willing to take on added responsibilities to meet team goals.

Overview

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1

22 Years of professional experience

Work History

Executive Housekeeper

Peter Saghrue
Bridgehampton, NY
06.2008 - Current
  • Changed bed linens and collected soiled linens for cleaning.
  • Performed spot-cleaning on furniture stains.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to the client, handled challenging situations with ease.
  • Maintained excellent attendance record, consistently arriving to work on time.

Private Housekeeper

Billy Sulivan
East Hampton, NY
03.2008 - Current
  • Swept, mopped and polished floors to remove dirt and grime and restore floor's protective layer.
  • Oversaw laundry operations by sorting clothing by color, loading and unloading washing machines and dryers and folding laundry in neat piles.
  • Polished and dusted furniture, antiques and high-priced valuables to preserve pieces.
  • Cleaned and organized kitchen and eating areas by washing dishes, removing trash and wiping down counters and surfaces.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Dusted picture frames and wall hangings with cloth.
  • Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
  • Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

Deli Manager

SCHMIDT'S Market
Southampton, NY
04.2013 - 11.2022
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Inventoried food products.
  • Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
  • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
  • Integrated service and team management strategies to boost business profits.
  • Limited portion sizes and used garnishes to control food costs.
  • Orchestrated positive customer experiences by overseeing every area operations.
  • Monitored food preparation, production and plating for quality control.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Created new recipes, outlined steps and training staff on correct preparation.
  • Cut spending through effective inventory management and supply sourcing.
  • Professional using the commercial grill to prepare breakfast and lunch orders daily.
  • Person in charge to cut with commercial slicer machine, cheese, meats, and vegetables for supplied the grill area.

Housekeeper

Casey Fentom
Bridgehampton, NY
06.2003 - 09.2019
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Responded to requests from patrons for linens and toiletries.
  • Kept building entryway glass clean and polished for professional presentation.
  • Documented and reported necessary facility and building repairs observed.
  • Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
  • Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality.
  • Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Polished glass surfaces and windows.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.

Deli Manager

Mickey B's
Bridgehampton, NY
05.2000 - 03.2013
  • Delivered front-end support to staff during rush periods.
  • Developed and implemented systems to maintained accurate records of product costs, production and losses.
  • Worked with owner to develop and implement standard and special menu items and deli selections.
  • Contributed to schedule creation and set daily priorities for supervisory staff.
  • Controlled inventory costs by carefully managing portion control and reducing waste.
  • Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
  • Set schedules for seven staff by planning and designating shifts and hours.
  • Developed special promotions to increase revenues.
  • Limited portion sizes and used garnishes to control food costs.
  • Integrated service and team management strategies to boost business profits.
  • Person in charge to the newspaper returns.
  • Inspection of the coffee area.
  • Professional making sandwiches, platters and special orders.
  • Coordinate the food supplied between kitchen and steam tables.
  • Filling inventory supplies for packing section.
  • Delivery coordination with food and beverage companies.
  • Cashier.

Education

Executive Secretary

Cesal, Ecuador
06.1987

High School Diploma -

Theodoro Washington Anderson, Quito-Ecuador

Skills

  • Guest Satisfaction
  • Cleaning Services
  • Customer Needs Assessments
  • Laundry Services
  • Washing and Drying
  • Ironing Clothing
  • Closet Detailing
  • Special Requests
  • Dish Preparation
  • Removing Trash
  • Stocking Bathrooms
  • Fine China Care
  • Natural Cleaning Products
  • Exceptional Time Management
  • Supply Replenishment
  • Linens and Toiletries
  • Light Fixtures and Ceiling Fans
  • Guest Request Response
  • Deep Cleaning Protocols
  • Kitchen Cleaning and Dishwashing
  • Special Assignments
  • Daily Cleaning and Sanitation
  • Room Sanitization
  • Supporting Daily Living Needs
  • Room Maintenance Scheduling
  • Linen Cleaning and Storage
  • Towel Folding
  • Mattress Cleaning and Turning
  • Grocery Shopping
  • Electronic Communication
  • Status Reports Maintenance
  • Clothes Laundering

Languages

English
Spanish
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Deli Manager - SCHMIDT'S Market
04.2013 - 11.2022
Executive Housekeeper - Peter Saghrue
06.2008 - Current
Private Housekeeper - Billy Sulivan
03.2008 - Current
Housekeeper - Casey Fentom
06.2003 - 09.2019
Deli Manager - Mickey B's
05.2000 - 03.2013
Cesal - , Executive Secretary
Theodoro Washington Anderson - High School Diploma,
SILVIA MEDINA