Silvia Melgar
Alexandria,VA
Summary
Detail-oriented and analytical professional with a strong foundation in business administration and information technology. Proven expertise in managing complex data, performing quantitative analysis, and leveraging advanced software tools. Experienced in office management, executive support, and confidential information handling.
Overview
8
8
years of professional experience
Work History
Member Experience Specialist
Kaiser Permanente
08.2023 - Current
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
Switchboard Operator/ Administration
Kaiser Permanente
11.2015 - 08.2023
- Streamlined administrative tasks such as message-taking and appointment scheduling for increased productivity across multiple departments.
- Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
- Developed and maintained complex spreadsheets to track financial metrics and performance indicators.
Administrative Support Specialist
K&J Construction LLC
03.2018 - 01.2019
- Provided administrative support to executive team, managing schedules and coordinating meetings
- Assisted in project cost analysis and budget tracking, ensuring accuracy and compliance
- Employed data analysis techniques to optimize workflow and streamline processes.
Education
Bachelor of Science, Business Administration Information Technology -
Colorado Technical University
Colorado Springs, CO10.2022
Skills
- Data Management
- Advanced Excel Skills
- Proficient in Excel (VBA, PivotTables, Data Analysis)
- Exceptional communication
- Customer Service
Languages
Spanish
Native or Bilingual
Timeline
Member Experience Specialist
Kaiser Permanente
08.2023 - Current
Administrative Support Specialist
K&J Construction LLC
03.2018 - 01.2019
Switchboard Operator/ Administration
Kaiser Permanente
11.2015 - 08.2023
Bachelor of Science, Business Administration Information Technology -
Colorado Technical University
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