Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Silvia Mendez

Grand Prairie,TX

Summary

Dynamic retail professional with extensive experience at Sephora, excelling in team leadership and customer engagement. Proven track record in driving sales growth through innovative strategies and exceptional service. Skilled in employee development and KPI tracking, fostering a high-performing team culture that enhances customer satisfaction and loyalty.

Overview

9
9
years of professional experience

Work History

Assistant Store Manager

Sephora
03.2023 - Current


  • Oversee operational excellence and a great shopping experience for clients through managerial tasks, scheduling, Payroll management, managing inventory & recruiting and developing store teams.
  • Engaging and inspiring store team by leading by example for all direct reports. As well as providing support and training all year round.

Sales and Service Leader

Sephora
07.2021 - 03.2023
  • Created a welcoming and inclusive environment for clients and employees
  • Built high-performing sales team through coaching and mentoring.
  • Boosted customer loyalty by training store teams for events and services.
  • Created training program for new hires, cutting onboarding time and improving retention.

Beauty Advisor

Sephora
08.2019 - 07.2021
  • Created inclusive environment for beauty consultations in makeup, skincare, and fragrance.
  • Processed payments and recorded sales for efficient customer service.
  • Boosted sales revenue through effective upselling and cross-selling of beauty products.
  • Delivered expert makeup services for events, ensuring tailored looks and client satisfaction.
  • Partnered with management to develop strategies enhancing credit card applications.

Assistant Manager

Famous Footwear
01.2018 - 07.2019
  • Supervised operations to meet performance, quality, and service goals.
  • Monitored cash intake and deposit records to increase accuracy and reduce discrepancies.
  • Collaborated with management to set sales targets and strategies, achieving consistent growth while fostering a positive work environment.
  • Provided hands-on assistance to customers, assessing needs and staying updated on consumer preferences.

Sales Associate

Famous Footwear
01.2016 - 12.2017
  • Organized shoe racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Prepared merchandise for sales floor by pricing or tagging daily.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.

Education

Liberal Sciences

Dallas College
Dallas, TX
12-2020

Grand Prairie High School
Grand Prairie, TX
05-2018

Skills

  • Problem-solving
  • Business development and planning
  • Decision-making
  • Effective Communication
  • Customer service and engagement
  • Team building and leadership
  • Payroll administration and timekeeping
  • Employee development
  • Operational excellence
  • Employee scheduling
  • Hiring and training
  • Cash handling

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Assistant Store Manager

Sephora
03.2023 - Current

Sales and Service Leader

Sephora
07.2021 - 03.2023

Beauty Advisor

Sephora
08.2019 - 07.2021

Assistant Manager

Famous Footwear
01.2018 - 07.2019

Sales Associate

Famous Footwear
01.2016 - 12.2017

Liberal Sciences

Dallas College

Grand Prairie High School

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