Silvia Mercado
Alpharetta,GA
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Director
Happy Children’s Daycare
07.2022 - Current
- Supervision:
- Assisting the director in hiring, training, and evaluating childcare staff.
- Monitoring staff performance and providing feedback to ensure quality care.
- Covering for staff absences and managing staff schedules.
- Curriculum Implementation:
- Supporting the director in developing and implementing age-appropriate curriculum plans.
- Observing classroom activities to ensure curriculum alignment and effective teaching practices.
- Leading staff in incorporating developmentally appropriate activities and learning centers.
- Childcare Operations:
- Overseeing daily classroom activities, including transitions, mealtimes, and outdoor play.
- Ensuring the safety and well-being of children by monitoring interactions, following safety protocols, and addressing concerns.
- Communicating with parents regarding their child's development and daily activities.
- Administrative Tasks:
- Maintaining accurate records and documentation related to children's progress, attendance, and incidents.
- Assisting with center administrative duties such as scheduling appointments, managing supplies, and preparing reports.
- Participating in staff meetings and professional development opportunities.
Classroom Coordinator
Happy Children’s Day Care
03.2021 - 07.2022
- Respond with a sense of urgency and respect to ensure friendly and helpful service for every customer
- Process customer transactions throughout the store such as at cash registers, cutting counters, and/or custom business areas
- Perform clerical activities of a school to support principal, teachers, and administrative staff
- Maintain and manage school records in an organized manner
- Assist and support school principal in running the school successfully
- Maintain daily attendance record of students in a school
- Maintain regular contacts with parents and update them on their children’s attendance and progress
- Assist teaching staff in preparing instructional material
- Maintain, manage, and organize instructional material, tools, kits and equipment
Environmental Service Attendant
Performance Environmental Services, LLC
07.2020 - 11.2020
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Improved customer satisfaction by finding creative solutions to problems
- Earned reputation for good attendance and hard work
- Performed site evaluations
- Operated janitorial equipment properly and safely
- Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures
Environmental Service Attendant
Sodexo
11.2018 - 07.2020
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Improved customer satisfaction by finding creative solutions to problems
- Earned reputation for good attendance and hard work
- Performed site evaluations
- Operated janitorial equipment properly and safely
- Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures
Custodian
OR&L Facility Services
08.2015 - 11.2018
- Moved and carried equipment and furniture
- Operated janitorial equipment properly and safely
- Cleaned buildings and grounds, including bathrooms, fixtures, and windows
- Maintained accountability for building keys, master keys, and access cards
- Requested maintenance orders to fix non-working equipment and address any room damage
- Hosed down and swept steps and sidewalks
- Notified building managers about needed repairs
- Operated compactors and balers to discard cardboard boxes and trash
- Completed routine maintenance checks, notifying management of any needed repairs
Home Health Aide
Family Care Visiting Nurse and Home Care Agency
02.2015 - 05.2017
- Assisted disabled individuals to foster independence while still closely monitoring safety at all times
- Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs
- Developed strong and trusting rapport with each patient to facilitate best possible care and assistance
- Assisted patients with transitioning between beds, wheelchairs and automobiles, providing consistent and safe mobility support
- Supported effective care for managed home care patients by observing health status and monitoring conditions
- Assisted elderly clients with personal hygiene and other daily activities, including bathing, dressing and incontinence care
- Provided personal nursing assistance in pre- and post-operative situations
Education
Business Administration And Management - Accounting
Unapec
Santo DomingoBachelor of Science - Clinical Psychology
Housatonic Community College
Bridgeport, CTNurse Assistant Certificate -
American Red Cross
Bridgeport, CT12.2014
Skills
- Client-focused service
- The ability to concentrate for long periods of time
- Attention to detail
- Filing
- Member service and support
- Customer service skills
- Patient service and assistance
- Hospitality and service knowledge
- Good communication
- An ability to work individually and as part of a team
- Data management
- Microsoft Office
Certification
CPR
Languages
Spanish
Native or Bilingual
Timeline
Assistant Director
Happy Children’s Daycare
07.2022 - Current
Classroom Coordinator
Happy Children’s Day Care
03.2021 - 07.2022
Environmental Service Attendant
Performance Environmental Services, LLC
07.2020 - 11.2020
Environmental Service Attendant
Sodexo
11.2018 - 07.2020
Custodian
OR&L Facility Services
08.2015 - 11.2018
Home Health Aide
Family Care Visiting Nurse and Home Care Agency
02.2015 - 05.2017
Nurse Assistant Certificate -
American Red Cross
CPR
Business Administration And Management - Accounting
Unapec
Bachelor of Science - Clinical Psychology
Housatonic Community College
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