SILVIA MILLA-HERRERA
Montebello,CA
Summary
Motivated Property Manager with 13 years of property management experience dedicated to providing a consistent and superior level of customer service to diverse residential communities. An effective and communicator and energetic professional recognized for exceptional ability to learn and execute implementation of new procedures. Organizational, and problem-solving skills proven through successful handling of portfolio management, lease administration, and tenant relations. Extremely detail orientated, well organized individual who enjoys leading a team and enhancing individual staff growth potential. Proficient in property management software such as Onesite, RealPage, Ops and Microsoft Office.
Overview
13
13
years of professional experience
Work History
PROPERTY MANAGER
The Michaels Organization
09.2011 - Current
- Facilitated timely collection of rent, late fee and utility payments
- Coordinated maintenance schedules and facilitated completion with maintenance team
- Oversaw and advised on leasing agreement, application processes and approval criteria
- Conducted regular inspections and coordinated preventive maintenance schedules to optimize property upkeep
- Inspected property regularly for quality and assessed and identified needs for improvement
- Monitored work orders for maintenance needs and followed up to verify completion
- Deployed sustainable and energy-efficient practices across managed properties, resulting in cost savings
- Maintained positive relationships with property owners and investors by providing financial and operational reports and offering strategic recommendations
- Supervised renovations and infrastructure upgrades, keeping projects on time, within budget, and minimally disruptive to tenants
- Leveraged tenant screening processes to reduce tenant-related issues and improve rent payment compliance
- Reviewed upcoming lease expirations and followed up with tenants on renewals
- Identified cost-saving opportunities, negotiated vendor contracts, and optimized operational expenses to reduce overall property expenses
- Executed comprehensive tenant retention program to retain tenants and increase lease renewals
- Attracted new residents with fresh and creative promotions targeted to attract desired individuals and families
- Maintained contact with insurance carriers, fire departments and law enforcement to coordinate emergency management plans
- Gathered insurance claim information for damages to association property and confirmed repairs are made in accordance with board approval
- Completed frequent, routine inspections of buildings, facilities and equipment to identify repair needs
- Oversee total operation, maintenance, and administration of 2 properties with a total of 156 units and 3 Commercial Spaces (LIHTC, Section 8, Previous Homeless)
- Negotiated favorable contracts with vendors to consistently meet financial targets
- Organized events to engage residents and build strong sense of community
- Purchased building and maintenance supplies, equipment and furniture
- Contribute to development and implementation of company policies and procedures
- Maintain up to date Fair Housing, Sexual Harassment, Osha and LIHTC Certificate for both my staff and myself
- Processed payroll and PTO request in a timely manner
- Interview prospects
- Compliance-work the file from start to finish and until move in
- Process and approved orders and Invoices
- Monitor financial operations to ensure strict budget compliance
- Successful in keeping 99% or higher occupancy lever for my properties
- Responsible to hire and training managers within my region
- Specializing in rehab and new construction lease ups
Education
HIGH SCHOOL DIPLOMA -
Garfield High School
Los Angeles, CA06.1999
Skills
- Bilingual English/Spanish
- Detail Oriented
- Problem-solving
- Move-ins
- REAC & LIHTC Inspections
- Leadership
- Teamwork
- Budget Management
- Customer Service
- Computer Skills- Real Page - One Site & Ops
- Maintenance Knowledge
Awards
- Organized events to engage residents and build strong sense of community.
- Purchased building and maintenance supplies, equipment and furniture.
- Contributed to development and implementation of company policies and procedures.
- Maintained up to date Fair Housing, Sexual Harassment, OSHA and LIHTC Certificate for both my staff and myself.
- Processed payroll and PTO requests in a timely manner.
- Interviewed prospects.
- Compliance - worked the file from start to finish and until move in.
- Processed and approved orders and invoices.
- Monitored financial operations to ensure strict budget compliance.
- Successful in keeping 99% or higher occupancy level for my properties.
- Responsible for hiring and training managers within my region.
- Specialized in rehab and new construction lease ups.
Timeline
PROPERTY MANAGER
The Michaels Organization
09.2011 - Current
HIGH SCHOOL DIPLOMA -
Garfield High School
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