Silvia Mina
Old Bridge,NJ
Summary
Cordial and hospitable candidate with experience creating welcoming atmosphere and giving great service to customers and restaurant guests. Guides guests through menus while demonstrating thorough knowledge of food and ingredients to take accurate orders. Partners with team members to serve food and beverages that meet or exceed guests' expectations
Overview
7
7
years of professional experience
Work History
Wait Staff Member
Casablanca Restaurant
09.2021 - Current
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Boosted restaurant reputation with exceptional attention to detail, prompt service, and a friendly demeanor.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
Customer Service/Cashier
Sandy's Pizza
06.2018 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Customer Service/Cashier
Cold Stone
05.2017 - 06.2018
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Education
Bachelor of Science - Biology
Rutgers, The State University of New Jersey
Newark, NJ05.2024
Skills
- Food Safety Understanding
- Handling Complaints
- Strong multitasking
- Problem-solving abilities
- Positive attitude
- Excellent communication
- Interpersonal skills
- Memory retention
- Reliability
- Customer service
- Attention to detail
- Order Management
Timeline
Wait Staff Member
Casablanca Restaurant
09.2021 - Current
Customer Service/Cashier
Sandy's Pizza
06.2018 - Current
Customer Service/Cashier
Cold Stone
05.2017 - 06.2018
Bachelor of Science - Biology
Rutgers, The State University of New Jersey
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