Summary
Overview
Work History
Education
Skills
Timeline
Generic

Silvia Mireles

Pharr,TX

Summary

Accomplished bilingual professional with 10+ years of management experience in Customer Service, Sales, and Dental Education. 7+ years in high-volume call center environments with a proven record of exceeding performance targets and resolving complex customer issues with professionalism and empathy. Fluent in English and Spanish; highly adaptable and committed to delivering outstanding service that drives customer satisfaction and loyalty.

Overview

13
13
years of professional experience

Work History

Dental Educator

Agua Dental
01.2025 - Current
  • Assisted in delivering engaging lectures on dental procedures and practices.
  • Maintained awareness of advancements in dental education and technology.
  • Engaged in professional development activities to enhance teaching effectiveness.
  • Delivers engaging patient education to enhance dental hygiene awareness and compliance,
  • support administrative process including scheduling, records keeping and customer service.

Administrative Assistant

MC Elite Construction LLC
01.2019 - 09.2024
  • Coordinated office activities and schedules, ensuring efficient workflow and communication among team members.
  • Prepared meeting agendas and minutes, ensuring accurate documentation of discussions and action items.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Greeted all clients and visitors, ensuring that they received outstanding first impression of the company.
  • Managed community events, driving engagement and participation across all age groups.
  • Initialized and conducted background checks.

Activity Director

Little Bit of Sunshine Adult Center
11.2017 - 10.2019
  • Planned resident outings and special events to mark holidays and celebrate special occasions.
  • Prepare payroll for Director’s review and approval.
  • Manages staff schedules and assignments responsibilities.
  • Monitored and supervised daily operations to ensure quality outcomes for clients.
  • Hired, trained and evaluated staff.maintained a fun and interactive learning atmosphere.
  • Prepared staff for state regulations.
  • Developed monthly life enrichment calendar and published electronically and in print.

Customer Service Representative

De Leon Trucking, LLC
09.2012 - 06.2017
  • Resolved customer inquiries via phone and email, ensuring timely and accurate information delivery.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Handled information with discretion, earning the trust and confidence.
  • Handled 90+ calls daily with duties including signing up new customers, retrieving customer data, presenting relevant product information and canceling services.

Education

Administrative Assistant -

Southern Careers Institute
TX
06.2012

High School Diploma -

Mathis Hish School
Mathis, TX
05.2008

Skills

  • Bilingual
  • Teamwork and Collaboration
  • Time Management
  • Multitasking
  • Excellent Communication
  • Organizational Skills
  • Team Building & Leadership
  • Small Group Instruction
  • Public speaking
  • Customer Satisfaction & Retention
  • Microsoft, Excel, Word, Google Workspace and Social Media
  • 105 WPM
  • Event Management
  • Payroll
  • Customer Service

Timeline

Dental Educator

Agua Dental
01.2025 - Current

Administrative Assistant

MC Elite Construction LLC
01.2019 - 09.2024

Activity Director

Little Bit of Sunshine Adult Center
11.2017 - 10.2019

Customer Service Representative

De Leon Trucking, LLC
09.2012 - 06.2017

Administrative Assistant -

Southern Careers Institute

High School Diploma -

Mathis Hish School

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