Summary
Overview
Work History
Education
Skills
Timeline
Generic

SILVIA MITCHELL

205 N 6th Ave. Cleveland,OK

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

24
24
years of professional experience

Work History

Detention Supervisor/ Susbstitute Teacher

CLEVELAND PUBLICS SCHOOLS
02.2023 - Current
  • Maintained rules compliance and regulations.
  • Stressed efficient teamwork while providing support and guidance.
  • Worked efficiently & effectively in fast-paced environments.
  • Proved ability to learn quickly and adapt to new situations.
  • Capacity to self-motivate with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Supervised dining room , restrooms and hallways, outdoor recreation area.

Outbound Sales Call Center Agent

AVANTIVE SOLUTIONS
04.2020 - 08.2022
  • Developed favorable customer service relationships.
  • Manage use of computers with different systems, programs and multiple screen.
  • Established professional relationships with clients and call center team members to boost trust, rapport and reliability.
  • Utilized sales techniques to build customer interest with innovation to upsell products and services producing successful final sales.
  • Exceeded sales goals on average by 8 to 12% weekly.
  • Managed over 200 customer calls per day

CUSTOMER SERVICES /Manager's Assistant

HOTEL LA ESPERANZA
01.2000 - 12.2014
  • Attending directly with CUSTOMER SERVICE, coaching employees through daily work and complex issues.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to general manager.
  • Hired, managed, developed and trained staff, set and monitored goals, conducted performance reviews and administered salaries for staff.
  • Trained team members on services and hotel specialties to meet demand.
  • Connected with customers to address questions and resolve issues through phone and email

Education

High School Diploma -

SECRETARIADO HONDURAS
HONDURAS
11.1994

Skills

  • Patience
  • Multiple Computer Screens
  • Active Listening
  • Standard Procedure
  • CUSTOMER SERVICES
  • Closing Sales
  • Coordination
  • BILINGUAL
  • Creativity Thinking
  • Empathy
  • Computer Skills
  • Teamwork

Timeline

Detention Supervisor/ Susbstitute Teacher

CLEVELAND PUBLICS SCHOOLS
02.2023 - Current

Outbound Sales Call Center Agent

AVANTIVE SOLUTIONS
04.2020 - 08.2022

CUSTOMER SERVICES /Manager's Assistant

HOTEL LA ESPERANZA
01.2000 - 12.2014

High School Diploma -

SECRETARIADO HONDURAS

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SILVIA MITCHELL