Summary
Overview
Work History
Education
Skills
Timeline
Generic

Silvia Morales

Donna

Summary

Professional with extensive experience in reposession lot operations, recognized for quickly mastering new processes and enhancing team collaboration. Proven ability to resolve conflicts efficiently, contributing to a strong reputation for service excellence. Demonstrates a strong work ethic and adaptability, excelling in unsupervised roles while delivering exceptional customer service. Committed to creating positive experiences for all customers through effective multitasking and time management skills.

Overview

3
3
years of professional experience

Work History

Lot Attendant

Metro Investigations and Recovery Solutions
South Pasadena
10.2023 - Current
  • Maintained organization of vehicle lot for efficient access and retrieval.
  • Assisted in the processing of recovered vehicles for storage and documentation.
  • Communicated with team members to report issues and address concerns promptly.
  • Trained new staff on lot procedures and safety protocols effectively.
  • Inspected vehicles for damage upon arrival and departure from lot.
  • Greeted customers and provided assistance to ensure a smooth check-in process.
  • Updated records of vehicle arrivals and departures daily using computerized systems.

Kennel Technician

Red Bluff Pet Resort
Pasadena
05.2023 - 08.2023
  • Maintained cleanliness and hygiene of kennels and play areas regularly.
  • Assisted in feeding, grooming, and exercising dogs according to schedules.
  • Supported team by organizing supplies and ensuring adequate stock levels.
  • Engaged with pet owners, addressing questions and providing updates on their pets.
  • Provided daily care and monitoring of animals, including feeding, watering, cleaning cages and administering medications.
  • Prepared food to meet needs of animals under care with appropriate meals.

Caregiver

Klazzy Kidz Daycare
Pasadena
01.2022 - 04.2022
  • Monitored children's behavior and provided positive reinforcement for good conduct.
  • Communicated effectively with parents about children's progress and needs.
  • Assisted children with daily activities and personal care routines.
  • Created engaging learning experiences through play and educational activities.
  • Ensured children were fed, changed, and well cleaned before pick-up, as well as cleaned and organized areas for sitting.

Education

High School Diploma -

Pasadena High School
Texas
05-2022

Associate of Arts -

Sa Jacinto Community College
Texas
05-2022

Some College (No Degree) -

The University of Texas Rio Grande Valley
Edinburg, TX

Skills

  • Vehicle
  • Record keeping
  • Customer service
  • Team collaboration
  • Safety protocols
  • Inventory management
  • Time management
  • Data entry

Timeline

Lot Attendant

Metro Investigations and Recovery Solutions
10.2023 - Current

Kennel Technician

Red Bluff Pet Resort
05.2023 - 08.2023

Caregiver

Klazzy Kidz Daycare
01.2022 - 04.2022

High School Diploma -

Pasadena High School

Associate of Arts -

Sa Jacinto Community College

Some College (No Degree) -

The University of Texas Rio Grande Valley

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