Silvia Munoz
Orlando
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Admin/Phone Operator
Enterprise Holdings
01.2024 - Current
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
- Provided timely and accurate information to callers, resulting in increased customer trust and loyalty.
- Developed strong working knowledge of company policies and procedures to provide accurate guidance to callers.
- Resolved billing discrepancies for customers by carefully reviewing account details and applying necessary adjustments when needed.
- Assisted manager on duty with achieving task requirements, aiding team productivity and performance.
- Handled customer complaints using strong engagement, research and issue-resolution skills.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Purchasing Agent
EVOLUSUN
03.2020 - 10.2021
- Reviewed purchase orders and ensured accuracy of information, such as pricing, payment terms and delivery dates.
- Managed vendor accounts payable issues by providing accurate documentation when required.
- Created detailed specifications for requested items prior to issuing purchase orders.
- Sourced new vendors for purchasing needs.
- Obtained quotes from various suppliers to determine most cost-effective purchasing options.
- Negotiated contracts with vendors to secure the best possible prices for goods and services.
- Developed and maintained relationships with suppliers to ensure timely delivery of products.
- Maintained accurate records of purchases including invoices, price lists, product codes and descriptions.
- Monitored inventory levels to ensure adequate stock for production requirements.
- Evaluated proposals from vendors on a regular basis to ensure cost effectiveness.
- Maintained complete documentation and records of all purchasing activities.
- Maintained documentation for all purchases.
Waitress
Bagels & CO
01.2018 - 08.2021
- Greeted customers and provided menus.
- Took orders for food and drinks and delivered them to guests.
- Answered questions about menu items, ingredients, and pricing.
- Communicated daily specials to customers.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Participated in team meetings to discuss new menu items or changes in policy.
- Provided accurate change for cash transactions using a cash register system.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Filled condiments and napkin containers during slack periods.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
Administrative Assistant
FM LIDER 100.3, C.A.
07.2017 - 09.2017
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Processed invoices for payment using accounting software applications.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Inventoried and ordered supplies for office.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Handled incoming calls and directed callers to appropriate department or employee.
Administrative Assistant
UNIDAD DE HEMODIALISIS JESUS DE NAZARENO, C.A.
09.2016 - 01.2017
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Answered questions from customers regarding products and services offered by the company.
Education
Certification - Data Entry
Coursera
08.2023
Bachelor of Science - Psycology
Universidad Bicentenaria De Aragua
Maracay- Venezuela07.2021
Certification - Aeronautic Psychologist
Ram Aviation Training LLC
Davie, FL07.2021
High School Diploma -
Colegio Internacional Miguel Otero Silva
Puerto Ordaz - Venezuela07.2011
Skills
- Supplier Relations
- Budget Management
- Vendor Sourcing
- Logistics Coordination
- Price Negotiation
- Customer Service
- Supply Restocking
- Team Collaboration
- Data Analytics
- SQL
- Critical Thinker
- Data Transcription
- Filing and Data Archiving
- Data Entry
- Customer Service-Oriented
- Spreadsheet Management
- Database Maintenance
- Continuous Improvement
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Admin/Phone Operator
Enterprise Holdings
01.2024 - Current
Purchasing Agent
EVOLUSUN
03.2020 - 10.2021
Waitress
Bagels & CO
01.2018 - 08.2021
Administrative Assistant
FM LIDER 100.3, C.A.
07.2017 - 09.2017
Administrative Assistant
UNIDAD DE HEMODIALISIS JESUS DE NAZARENO, C.A.
09.2016 - 01.2017
Certification - Data Entry
Coursera
Bachelor of Science - Psycology
Universidad Bicentenaria De Aragua
Certification - Aeronautic Psychologist
Ram Aviation Training LLC
High School Diploma -
Colegio Internacional Miguel Otero Silva
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