Silvia Munuzuri
Bradenton,FL
Summary
Dynamic professional with a proven track record at GNP Insurance Company, excelling in strategic planning and leadership. Spearheaded process improvements that enhanced operational efficiency and drove customer loyalty. Adept at change management and staff coordination, fostering a culture of growth and collaboration across teams.
Overview
9
9
years of professional experience
Work History
Deputy Director of Customer Services
GNP INSURANCE COMPANY
02.2023 - 07.2024
- Assisted in developing policies and procedures to enhance operational efficiency.
- Conducted research to inform strategic decision-making processes within the organization.
- Facilitated training sessions for new staff on organizational processes and compliance standards.
- Prepared reports summarizing project progress and outcomes for leadership review.
- Coordinated cross-functional teams to successfully execute large-scale projects on time.
- Collaborated with other department heads to ensure smooth functioning of organizational activities.
- Modernized services with strategic process improvements for corporate clients and insurance brokers
Deputy Sales Manager
GNP
11.2015 - 01.2023
- Developed and executed sales strategies to enhance market presence.
- Collaborated with cross-functional teams to align sales goals with company objectives.
- Analyzed sales data to identify trends and optimize performance.
- Trained and mentored junior sales staff, fostering professional growth.
- Cultivated relationships with key clients to drive customer loyalty and retention.
Education
No Degree - SENIOR MANAGMENT
UNAM
MEXICO CITY02-2020
Licentiate Degree - Law
Universidad Salesiana
Mexico City12-2000
Skills
- Strategic planning
- Change management
- Leadership
- Budget development
- Staff coordination
- Employee relations
- Negotiation
- Meeting facilitation
Timeline
Deputy Director of Customer Services
GNP INSURANCE COMPANY
02.2023 - 07.2024
Deputy Sales Manager
GNP
11.2015 - 01.2023
No Degree - SENIOR MANAGMENT
UNAM
Licentiate Degree - Law
Universidad Salesiana
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