Silvia Narvaez
Miami Beach,FL
Summary
Dynamic barista with proven expertise in espresso machine operation and exceptional customer service, honed at Royal Palm South Beach Miami. Excelled in creating a welcoming atmosphere, achieving consistently positive customer satisfaction scores. Skilled in both hospitality service and cleanliness, demonstrating adaptive and creative problem-solving skills. Contributed significantly to team environments and efficiency.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Knowledgeable with solid background in creating high-quality beverages and providing exceptional customer service. Consistently recognized for maintaining clean and efficient work environment, contributing to team success. Demonstrated abilities in managing inventory and cash handling.
Overview
8
8
years of professional experience
Work History
Barista
Royal Palm South Beach Miami, a Tribute Portfolio Resort
03.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Monthly Inventory realization
- Preparation of different types of Coffee both hot and cold (Expreso, Latte, Capucchino, Machiatto)
Barista (Coffe Shop Attendance)
Mambo Cafe Restaurant
03.2020 - 03.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Customer service in the preparation of different types of coffee.
- Preparation of Inventory.
- Delivery service by phone and different online platforms.
- Preparation of different snacks such as sandwiches, cookies, pastries, empanadas, etc.
- Help the restaurant waiters with the different orders of desserts, hot and cold drinks.
Server (Uber Eats and Pick-up)
Moshi Moshi Restaurant
10.2016 - 08.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
Business And International Trade - Business Administration
University Alejandro Humbolht
Caracas, Venezuela07-2014
Skills
- Friendly and outgoing
- Opening and closing duties
- Active listener
- Cleanliness
- Exceptional customer service
- Adaptive and creative
- Espresso machine operation
- Hospitality service expertise
- Espresso preparation
- Excellent math skills
- Sandwich preparation
- Speedy and efficient
- Cleaning and sanitizing
Timeline
Barista
Royal Palm South Beach Miami, a Tribute Portfolio Resort
03.2024 - Current
Barista (Coffe Shop Attendance)
Mambo Cafe Restaurant
03.2020 - 03.2024
Server (Uber Eats and Pick-up)
Moshi Moshi Restaurant
10.2016 - 08.2018
Business And International Trade - Business Administration
University Alejandro Humbolht
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