Summary
Overview
Work History
Education
Skills
Timeline
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Silvia Ochoa

Grand Prairie,TX

Summary

Proven track record of enhancing productivity and accuracy at EmployBridge through meticulous data management and process optimization. Excelled in customer engagement and relationship building at The Home Depot Inc, driving repeat business. Skilled in Microsoft Office and fluent in Spanish, adept at delivering training and improving team performance. Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.

Overview

12
12
years of professional experience

Work History

Time Card Collector

EmployBridge
11.2021 - 05.2024
  • Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
  • Managed and organized documents for data entry tasks.
  • Followed data entry protocols, rules and regulations.
  • Enhanced data accuracy by implementing efficient data entry processes and verification procedures.
  • Performed data entry with speed and accuracy.
  • Supported project success with precise data entry and thorough documentation of observations.
  • Reduced turnaround time for projects by consistently meeting or exceeding deadlines while maintaining high-quality work output.

Sales Associate

The Home Depot Inc
08.2012 - 04.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained and processed invoices, deposits, and money logs.
  • Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
  • Identified accounting errors when cross-referencing documents and database information.
  • Provided support during audits by supplying requested documentation promptly and accurately.
  • Increased retention rates by delivering personalized coaching and support to struggling employees.
  • Delivered in-house training sessions to existing employees to roll out new processes, rules and technologies.
  • Evaluated employee progress through regular assessments and provided constructive feedback for improvement.

Sales Associate

The Container Store
09.2018 - 10.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Education

High School Diploma -

W T White High School
Dallas, TX
06.2013

Skills

  • Safety Procedures
  • Assertiveness
  • Fluent in Spanish
  • New Hire Training
  • Relationship Building
  • Bookkeeping
  • Microsoft Office
  • Customer research

Timeline

Time Card Collector

EmployBridge
11.2021 - 05.2024

Sales Associate

The Container Store
09.2018 - 10.2019

Sales Associate

The Home Depot Inc
08.2012 - 04.2022

High School Diploma -

W T White High School

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Silvia Ochoa