Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Silvia Ochoa

Ridgecrest,CA

Summary

Dynamic healthcare professional with proven leadership at HeatherStone Medical Clinic, enhancing patient intake efficiency and team performance. Skilled in time management and customer service, I successfully implemented process improvements, ensuring compliance and data integrity while fostering a collaborative environment. Adept at managing electronic health records and training staff to optimize clinic operations.

Overview

25
25
years of professional experience

Work History

Manager, Certified Medical Asst.

HeatherStone Medical Clinic 760-446-4571
10.2016 - Current
  • Workers Comp
  • Workers Comp Authorizations
  • Assisted in coordinating daily operations and ensuring team alignment with project goals.
  • Supported management in tracking project deadlines and deliverables for timely execution.
  • Engaged in training sessions to learn industry best practices and operational standards.
  • Participated in meetings to provide input on process improvements and team performance.
  • Maintained accurate documentation of tasks and processes for organizational transparency.
  • Adapted quickly to new tools and software used in project management and communication.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maintained accurate electronic health records to ensure compliance and data integrity.
  • Managed appointment scheduling and patient follow-ups to optimize clinic workflow.
  • Trained new staff on clinical protocols and office procedures, fostering team collaboration.
  • Coordinated with interdisciplinary teams to streamline patient care services and communication.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.


Certified Medical Assistant

Paralatino Medical Clinic 562-922-5089
03.2013 - 04.2016
  • Assisted healthcare professionals with patient examinations and procedures efficiently.
  • Administered patient care, including vital sign checks and medication preparation.
  • Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.

Medical Assistant

Los Alamitos OB GYN 562-596-5566
03.2001 - 05.2012
  • Administered routine vaccinations and performed basic laboratory tests under physician supervision.
  • Coordinated patient follow-up appointments, enhancing scheduling efficiency and patient satisfaction.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.

Education

Associate of Science - Liberal Arts And Sciences

Cerro Coso Community College
Ridgecrest, CA
05-2026

GED -

South Gate High School
South Gate, CA
06-1997

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Documentation and reporting
  • Safety procedures
  • Work prioritization
  • Policy and procedure development
  • Inventory management

Languages

Spanish
Native or Bilingual

Timeline

Manager, Certified Medical Asst.

HeatherStone Medical Clinic 760-446-4571
10.2016 - Current

Certified Medical Assistant

Paralatino Medical Clinic 562-922-5089
03.2013 - 04.2016

Medical Assistant

Los Alamitos OB GYN 562-596-5566
03.2001 - 05.2012

Associate of Science - Liberal Arts And Sciences

Cerro Coso Community College

GED -

South Gate High School

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Silvia Ochoa