Silvia Parada
Ontario,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative Specialist
E. Sam Jones Distributors
04.2016 - 08.2019
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed and updated databases to handle customer data.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Admissions Representative
North West College
04.2013 - 08.2014
- Supported students through admissions process by answering questions and assisting with forms.
- Explained admissions procedures and courses offered to potential students.
- Reviewed admissions applications to check students' eligibility for acceptance.
- Maximized enrollment working closely with students and parents to boost conversion rates of prospective students to 90%.
- Attracted and recruited students by communicating school program information via phone and email.
- Collaborated with various departmental staff to organize activities, presentations and meetings for potential enrollees.
- Spoke to groups of prospective students about enrollment, institution benefits and features during information sessions.
- Scheduled 5/7 appointments per week to meet with students face-to-face and discuss education plans.
- Met prospective students, offered information and represented institution.
- Led weekly campus tours to showcase campus features.
Education
Bachelor of Science - Sociology
Rio Hondo College
Whittier, CA06.2026
Skills
- Call Volume and Quality Metrics
- Customer Relationship Management
- Veterinary Protocol Adherence
- Team Goals
- Microsoft Office
- Setting Up Appointments
- Documenting Calls
- Client Relationships
- Process Transactions
- Document and Records Management
- Administrative Duties
- Information Updates
- Merchandise Orders and Exchanges
- POS Transactions
- Legal Standards
- Interpretation and Translation Services
- POS Systems and Ordering Platforms
- Bilingual
- Fluent read & write Spanish
Languages
Spanish
Full Professional
Timeline
Customer Service Representative Specialist
E. Sam Jones Distributors
04.2016 - 08.2019
Admissions Representative
North West College
04.2013 - 08.2014
Bachelor of Science - Sociology
Rio Hondo College
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