Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Dependable person successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Silvia Pamela Parra
Hercules,CA
Summary
Overview
14
years of professional experience
1
Certification
Work History
Eureka! Restaurant Group
Server
01.2022 - 01.2023
Job overview
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Belmont Village Senior Living
Community Relations Assistant
06.2018 - 09.2022
Job overview
- Coordinated employee recognition, appreciation activities and other programs.
- Assisted with planning, coordinating and staffing large- and small-scale events such as community outreach and fundraisers.
- Helped with recruitment events coordination and execution.
- Assisted with communications functions such as business and media contacts, donor relations, employee newsletter and photography.
- Prepared for public relations presentations and plans by gathering information on business objectives, vision, brand strategy, competition and industry trends.
- Responded to requests for information from media or designated appropriate spokesperson or information source.
- Studied objectives, promotional policies or needs of organizations to develop public relations strategies influencing public opinion or promoting ideas.
- Created unified messaging of public relations efforts in conjunction with advertising campaigns by working closely with marketing peers.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Supported marketing, community relations and foundation with scheduling, planning and other administrative assistance.
Tijeras Creek Elementary School
School Supervisor
08.2016 - 06.2017
Job overview
- Supported behavior control strategies with implementation of district-approved techniques.
- Shared bus duty responsibilities at morning drop-off and afternoon pick-up.
- Logged monitoring activities and notable incidents for school administrators.
- Supervised cafeteria periods for different ages and maintained order.
- Developed professional relationships with teachers and school administrators to integrate into team and best serve students.
- Conferred with parents about student behaviors and answered questions.
- Helped conduct school safety drills for diverse emergencies.
- Enforced school district guidelines with students across classes and levels.
- Backed up classroom teachers by supervising students in classes, at recess or during special activities.
Ac Transit
Transit Bus Operator
09.2014 - 10.2015
Job overview
- Provided passenger assistance, collected fares and offered schedule and route information.
- Operated with safety and skill to avoid accidents and delays.
- Transported customers to and from [Location].
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Accepted and processed fares.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Followed schedules precisely to completely daily routes.
- Checked vehicle daily for maintenance needs, personally handled common upkeep and reported serious concerns to supervisor.
- Maintained positive passenger relations with orderly bus environments and clear announcements for each stop.
- Helped elderly passengers or those with limited mobility enter and exit bus.
- Maintained frequent contact with dispatch to receive instructions and report on delays or incidents.
- Completed daily reports covering trip details, vehicle maintenance actions and reportable incidents.
- Protected passengers from harm and bus from excess damage by complying with traffic regulations.
Olive Garden
Server
04.2007 - 05.2010
Job overview
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Collected orders and relayed them to bartenders quickly and accurately.
- Checked guests' identification before serving alcoholic beverages.
The Sunny Side Cafe
Server/Barista/Lead Hostess
03.2004 - 08.2007
Job overview
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
- Upsold specialty items with beverages, increasing store sales.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Developed coffee beverage menu, recipes, specialty coffee drinks and appropriate menu pricing.
Education
El Cerrito High SchoolEl Cerrito, CA
High School Diploma
06.2003
University Overview
Skills
- Price Memorization
- Table Setting Arrangements
- Stocking and Replenishing
- Food Preparation and Safety
- Dining Customer Service
- Sales Expertise
- Food and Beverage Pairings
- Menu Memorization
- Food Sales and Promotion
- High-Volume Dining
- Food Safety Oversight
- Service Prioritization
- Menu Presentation
- Pos Operation
- Sales Techniques
- Guest Satisfaction
- Anticipating Guest Needs
- Corrective Actions
- Process Monitoring
- Seating Assignment Preparation
- To-Go Order Preparation
- Billing and Payment Processing
- Transactions and Cash Handling
- Cool Under Pressure
- Cash Register Operations
- Warm and Friendly
- Natural Leadership
Accomplishments
Accomplishments
- Achieved employee of the month by completing excellent attendance and great at working with elders providing extra attention, care and ownership.
- Used Microsoft Excel to develop communication to new prospects.
Certification
- Class B License
Nature Lover.
Nature Lover.
I really enjoy all outdoors activities. I'm a very active person who loves hiking, trail running, camping, rock climbing, kayaking.
Languages
Spanish
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If you really want to do something, you'll find a way.If you don't, you'll find an excuse.
Timeline
Server
Eureka! Restaurant Group
01.2022 - 01.2023
Community Relations Assistant
Belmont Village Senior Living
06.2018 - 09.2022
School Supervisor
Tijeras Creek Elementary School
08.2016 - 06.2017
Transit Bus Operator
Ac Transit
09.2014 - 10.2015
Server
Olive Garden
04.2007 - 05.2010
Server/Barista/Lead Hostess
The Sunny Side Cafe
03.2004 - 08.2007
El Cerrito High School
High School Diploma
- Class B License
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