Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Affiliations
References
Timeline
Generic

Silvia Perez

Fishers,IN

Summary

Experienced professional with over 15 years of leadership in both the private and public sectors. Skilled in managing cross-functional teams, optimizing processes, and delivering innovative solutions to drive results. Known for establishing efficient workflows, improving operational performance, and maintaining clear communication across diverse teams. Fluent in English, Spanish, and some knowledge of German, with a focus on fostering collaboration, and achieving high-quality outcomes in dynamic environments. I hold dual citizenship (USA and Spain), bringing a global perspective and flexibility in international engagements.

Overview

2026
2026
years of professional experience

Work History

Client Service Manager

Elliner Riggs Insuance
Noblesville, IN
08.2024 - Current
  • Provide expert guidance to both English- and Spanish-speaking clients on personal and commercial insurance options, helping them select the best coverage for their needs.
  • Simplify complex insurance information, and offer clear, actionable recommendations to clients who are unfamiliar with or unsure about insurance.
  • Manage challenging situations with professionalism and empathy, addressing clients who are frustrated or undecided, ensuring their concerns are resolved swiftly.
  • Known for quick turnaround times, consistently providing same-day certificates of insurance, which is uncommon in the industry.
  • Proactively shop national carriers to deliver the best combination of cost, coverage, and value for each client.
  • Build lasting relationships by offering outstanding customer support, and ensuring clients feel confident and informed throughout the insurance process.
  • Maintain high levels of client satisfaction, with clients regularly complimenting the efficiency and thoroughness of the service provided.

Administrative Assistant

University of Indianapolis
Indianapolis, IN
07.2023 - 08.2024
  • The primary point of contact for the Dean’s Office, I provided comprehensive administrative support to the Dean, the Assistant Dean, over 40 faculty members, and students within the School of Education and Behavioral Sciences.
  • I played a central role in ensuring the smooth daily operations of the college, contributing significantly to its success, and organizational efficiency.
  • Delivered high-level administrative support, ensuring timely and effective communication across departments.
  • Successfully organized and coordinated meetings, events, and collaborative activities between faculty, staff, and students.
  • Created the College’s first Administrative Handbook, offering clear guidelines and standardized procedures.
  • Developed streamlined workflows and standardized templates to improve office efficiency.
  • Managed the college’s budget in collaboration with individual program directors, ensuring responsible financial oversight.
  • Provided detailed reporting and documentation support for faculty and student services.
  • Demonstrated strong organizational and communication skills, thriving in a dynamic, fast-paced academic environment.

Strategic Program Manager

Indiana Education Scholarship Account Program
Indianapolis, IN
04.2022 - 01.2023
  • I support the Executive Director by overseeing internal operations and serving as a liaison between government agencies, external vendors, and new team members.
  • I lead and manage the internal operations and Account Specialist teams, driving efficiency, setting strategic goals, and tracking progress to ensure high-quality program delivery. As the final reviewer and approver for all ESA applications, I maintain strict standards for accuracy and compliance.
  • I manage qualified expenses, oversee the invoice process, and maintain budget integrity. I collaborate with the External Communications Coordinator to support event planning and create promotional materials that enhance program outreach and engagement.
  • With a strong focus on accessibility and client service, I provide direct support to Spanish-speaking parents to ensure they have full understanding and access to the program. I also leverage the Salesforce system to improve the client experience and streamline internal workflows.

Project Manager

Indiana Finance Authority
Indianapolis, IN
08.2012 - 04.2022
  • As a Project Manager with the Indiana Finance Authority (IFA), I led the coordination and execution of large-scale infrastructure investment projects.
  • I served as the main point of contact for all communication with project contractors and consultants, ensuring consistent, transparent, and timely updates. The process from RFQ, RFP, through final award for major transportation projects under Public-Private Partnerships.
  • My portfolio included oversight of nine critical road and bridge initiatives, such as the Ohio River Bridge, I-69 segments, and the Sherman Minton and North Split Projects, often collaborating with multiple consultants and the Indiana Department of Transportation. My work resulted in 100% on-time project delivery and consistently high contractor satisfaction, while maintaining accurate, statute-compliant communications, and documentation.
  • Additionally, I streamlined the project's invoice workflows to ensure timely payments, maintained compliance by updating project documents to the IFA website, and managed public records requests.
  • I also played a key role in reviewing and distributing American Rescue Plan Act (ARPA) funds, assisting applicants, and reporting to the Auditor’s office.

Sales Coordinator / Event Meeting Manager

Holiday Inn Secaucus, Marriot/Crescent Hospitality
Secaucus, NJ
05.2011 - 08.2012
  • Managed group accounts, including booking guest rooms, reserving conference spaces, coordinating with the catering department, and assisting with check-outs to ensure seamless event execution.
  • Supported the Accounting Manager by closing open postmaster accounts, and ensuring accurate reconciliation at month-end.
  • Collaborated with the sales team to drive revenue growth, built and nurtured strong relationships with major accounts, business associations, and third-party booking agents to encourage repeat business, and increase client retention.
  • Co-implemented the Lobby Ambassador Program alongside the General Manager to enhance guest engagement and improve the overall guest experience.
  • Played a key role in the successful transition from the Marriott to Crescent Hotels & Resorts, assisting with operational adjustments, staff support, and ensuring a smooth handover process.

Sales Force Coordinator

Electronic Data Systems, SA (EDS
Madrid
04.2004 - 01.2011
  • Experienced Sales Operations & CRM Specialist |Bilingual (English/Spanish).
  • I bring a strong background in sales operations, CRM management, and global business transitions, with over a decade of experience supporting high-performing sales teams, and driving process improvements across international markets.
  • Managed full administrative responsibilities for a national field sales team, including bilingual (Spanish/English) PowerPoint presentations, proposals, research materials, and CRM system oversight.
    Implemented data integrity policies for Salesforce CRM to ensure accurate and reliable data across all touchpoints.
  • Led the approvals process via Salesforce for a national sales team, working closely with 15 global offices to maintain alignment and operational efficiency.
  • In 2009, following Hewlett-Packard’s acquisition of Electronic Data Systems (EDS), I was selected as part of the transition team in Spain to facilitate the smooth transfer of clients and processes from EDS to HP.
    Developed training materials and led Salesforce onboarding sessions for new HP team members, ensuring a seamless adoption of tools and workflows.
  • I thrive in dynamic, fast-paced environments, and enjoy building systems that empower teams to work smarter and more effectively. Passionate about global collaboration, CRM innovation, and continuous learning.

Travel

Eurocaribbean
Alpharetta, GA
  • As a travel agent, I specialize in organizing seamless, engaging incentive group travel experiences across Europe and the USA. I was responsible for establishing detailed travel timelines and managing every aspect of the trip, from hotel reservations, plane tickets, ground transportation, tour visits, meals, entertainment, and all other essentials needed to ensure a successful and memorable experience.
  • Whether it's coordinating team-building scavenger hunts or exclusive excursions, I make sure every detail is handled so that each business incentive trip exceeds expectations.

Export Manager

Royal Crown
Alpharetta, GA
  • As a key member of a hotel supply distribution company serving the Dominican Republic and Mexico, I managed various aspects of international procurement and logistics. My responsibilities included sourcing and contacting vendors, negotiating competitive pricing, and coordinating the logistics from factory to international ports. I also handled the preparation of international shipping documentation, ensuring smooth and compliant transactions. Additionally, I organized and maintained comprehensive vendor, product, and pricing databases, and created detailed proposals and invoices for prospective clients to support business development efforts.

Education

Sales, Accounting and Quality Control

Conference of Business Organizations
Madrid, Spain
12-2007

Business Administration, Management And Marketing

Kennesaw State University
Kennesaw, GA
12-1998

Skills

  • Project management
  • Team collaboration
  • Client service
  • Process improvement
  • Effective communication
  • Workflow optimization
  • Bilingual support
  • Quality assurance
  • Materials preparation
  • Performance management
  • Motivational skills
  • Time management
  • Problem-solving
  • Adaptability and flexibility

Accomplishments

  • Best Attitude Award – High School Swim Team
    During my time on the high school swim team, I was honored with the Best Attitude Award, recognizing my consistent positivity, sportsmanship, and encouragement toward teammates. Whether it was early morning practices or high-stakes meets, I was always focused on uplifting others, staying motivated, and leading by example. This award reflected not only my dedication to the sport but also my commitment to fostering a strong, supportive team environment.

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual
German
Limited
Italian
Elementary

Affiliations

  • Interests and Hobbies
    I have a strong passion for traveling and exploring new cultures, which has deepened my appreciation for languages and global perspectives. In my free time, I enjoy reading, especially fiction and personal development books. Staying active is important to me—I love hiking in nature, exercising regularly, and maintaining a healthy lifestyle. I also find great joy in giving back to the community, particularly through volunteering with children, where I can make a positive impact and help inspire the next generation.

References

References available upon request.

Timeline

Client Service Manager

Elliner Riggs Insuance
08.2024 - Current

Administrative Assistant

University of Indianapolis
07.2023 - 08.2024

Strategic Program Manager

Indiana Education Scholarship Account Program
04.2022 - 01.2023

Project Manager

Indiana Finance Authority
08.2012 - 04.2022

Sales Coordinator / Event Meeting Manager

Holiday Inn Secaucus, Marriot/Crescent Hospitality
05.2011 - 08.2012

Sales Force Coordinator

Electronic Data Systems, SA (EDS
04.2004 - 01.2011

Travel

Eurocaribbean

Export Manager

Royal Crown

Sales, Accounting and Quality Control

Conference of Business Organizations

Business Administration, Management And Marketing

Kennesaw State University

Similar Profiles

CREATE PROFILE