Silvia Perez
Harmony
Summary
Dynamic sales representative known for exceptional customer service and active listening. Developed strong customer relationships and collaborated effectively with teams to enhance sales strategies, resulting in increased customer engagement.
Self-motivated assistant manager focused on team collaboration and operational efficiency. Skilled in training new staff and analyzing sales data to drive performance improvements and achieve targets.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Direct Phone Sales
Allstate Insurance
06.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Assitant Manager
Emporio Car Sales
04.2023 - 06.2024
- Assisted in managing daily operations and ensuring customer satisfaction.
- Coordinated sales team activities to optimize performance and achieve targets.
- Developed and implemented training programs for new staff members.
- Analyzed sales data to identify trends and recommend strategies for improvement.
Sales Representative
U S Auto Sales
04.2019 - 04.2023
- Developed relationships with customers to understand their automotive needs and preferences.
- Conducted product demonstrations to effectively showcase vehicle features and benefits.
- Provided exceptional customer service, resolving inquiries and issues promptly.
- Collaborated with team members to enhance sales strategies and improve customer engagement.
Education
Associate of Science - Psicology
Universidad Arturo Michelena
VenezuelaCertificate - Human Resources Management
Southern New Hampshire University
Hooksett, NH01-2026
Diploma - Medical Interpreter
MITIO
Orlando, FL01-2023
High School Diploma -
Colegio Privado Nuestros Simbolos
Venezuela07-1999
High School Diploma -
Colegio Privado Nuestros Simbolos
Venezuela07-1999
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Active listening
- Organizational skills
- Computer skills
Certification
- Negotiations: Resolving Disputes — MindEdge Learning / SNHU (Nov 2025)
- HR Ethics Series: Common Ethical Challenges in the Workplace — MindEdge Learning / SNHU (Aug 2026)
- Medical Interpreter Diploma — MITIO
- HIPAA Compliance — VLP
- Interpreter Ethics & Best Practices — VLP
- ILR Level 3 English Speaking Proficiency — Parrot (valid through Sept 2024)
Languages
Spanish
Native or Bilingual
Timeline
Direct Phone Sales
Allstate Insurance
06.2024 - Current
Assitant Manager
Emporio Car Sales
04.2023 - 06.2024
Sales Representative
U S Auto Sales
04.2019 - 04.2023
Associate of Science - Psicology
Universidad Arturo Michelena
Certificate - Human Resources Management
Southern New Hampshire University
Diploma - Medical Interpreter
MITIO
High School Diploma -
Colegio Privado Nuestros Simbolos
High School Diploma -
Colegio Privado Nuestros Simbolos