Overview
Work History
Timeline
Assessments

Silvia Ponce

Lakeport,CA

Overview

4
4
years of professional experience

Work History

Housekeeping Supervisor

WorldMark By Wyndham
08.2020 - Current
  • Communicated repair needs to maintenance staff.
  • Worked with front desk to respond promptly to all guest requests.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Increased employee performance through effective supervision and training.
  • Evaluated employee performance and developed improvement plans.
  • Drove improvements to workflow and room turnover with hands-on, proactive management style.
  • Managed laundry sorting, washing, drying and ironing.
  • Introduced new operational programs like incentives to increase company loyalty and reduce employee turnover.
  • Implemented new cleaning processes and team strategies to reduce necessary man-hours by Number hours per week.

Timeline

Housekeeping Supervisor - WorldMark By Wyndham
08.2020 - Current

Assessments

  • Attention to detail Proficient, Identifying differences in materials, following instructions, and detecting details among distracting information
  • Protecting patient privacy, Proficient, Understanding privacy rules and regulations associated with patient records
  • Medical receptionist skills, Proficient, Managing physician schedules and maintaining accurate patient records
  • Work style: Reliability, Proficient, Tendency to be reliable, dependable, and act with integrity at work
  • Work style: Reliability, Proficient, Tendency to be reliable, dependable, and act with integrity at work
  • Sales skills, Proficient, Influencing and negotiating with customers
  • Scheduling, Proficient, Cross-referencing agendas and itineraries to avoid scheduling conflicts
  • Patient-focused care, Proficient, Responding to patient concerns with sensitivity
  • Case management & social work, Proficient, Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams

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Silvia Ponce