Silvia Ramirez
Las Vegas,NV
Summary
Throughout my extensive customer service experience, I have dealt with diverse people with no problem. I love communication as a team, to make the day go by faster, productive and work as a team.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Desert Orthopedic Center
2019.11 - 2022.06
- Greeted guests at front desk and engaged in pleasant welcoming while managing check-in process.
- Experienced in fast paced office
- Maintained organized and clean front office area to create a welcoming environment for patients
- Scheduled, coordinated and confirmed appointments, verify insurance coverage
- Translate in Spanish
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed data entry and filing to keep records updated
- Collected copays/coinsurance responsibility
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Front Desk Receptionist/Referral Coordinator
Columbia River Health
2019.03 - 2019.10
- Scheduled, coordinated and confirmed appointments
- Processed doctor to doctor referrals
- Maintained office supplies by taking inventory and submitted orders
- Greeted guests at front desk, while managing check-in process.
- Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Verified patient demographic information, copied documentation and directed to provided information.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Trained staff on front desk procedures and policies.
- Experience fast paced office
Patient Financial Services Representative
Good Shepherd Hospital
2018.04 - 2019.02
- Researched billing errors and discrepancies to initiate corrective action.
- Responded to customer inquiries and provided detailed account information.
- Analyzed customer financial records to determine appropriate payment plan.
- Entered client details and notes into system for interdepartmental access and review.
- Maintained accurate records of customer accounts, payments and payment plans.
- Processed debtor payments and updated accounts to reflect new balance.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
Front Desk Receptionist/lead
Columbia River Health
2017.04 - 2018.04
- Scheduled, coordinated and confirmed appointments and meetings.
- Greeted guests at front desk and engaged in pleasant welcoming while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for our patients/clients
- Completed data entry and filing to keep records updated for easy retrieval.
- Collected financial responsibilities
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Entered and updated sensitive customer information during check-ins and room changes.
Intake Coordinator
Children's Center
2016.03 - 2017.04
- Completed intake assessment forms and filed clients' charts.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Enhanced office productivity by handling high volume of callers per day.
- Entered referrals into appropriate system based on type of referral obtained.
- Built relationships with community agencies for timely service referrals.
- Assessed clients' needs and determined eligibility for intake services.
Education
High School Diploma -
Cheyenne High School
North Las Vegas, NV06.1999
Skills
- Administrative Skills
- Scheduling Appointments
- Social Perceptiveness
- Issue Handling
- Medical Terminology
- Translate for Spanish speaking patient
- Team Player
- Telephone etiquette
- Office supplies inventory management
- Travel coordination
- Verbal and written communication
- Office organization
- Scheduling
- Mail handling
- Cash Handling
- Filing
Additional Information
I obtained my community healthcare worker certificate in the State Of Oregon. I am fluent bilingual in Spanish speaking, reading and writing.
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Desert Orthopedic Center
2019.11 - 2022.06
Front Desk Receptionist/Referral Coordinator
Columbia River Health
2019.03 - 2019.10
Patient Financial Services Representative
Good Shepherd Hospital
2018.04 - 2019.02
Front Desk Receptionist/lead
Columbia River Health
2017.04 - 2018.04
Intake Coordinator
Children's Center
2016.03 - 2017.04
High School Diploma -
Cheyenne High School
Similar Profiles
Nicole BanyaiNicole Banyai
Medical Assistant at Desert Orthopedic CenterMedical Assistant at Desert Orthopedic Center
Shanele GrammerShanele Grammer
Physical Therapist at Eisenhower Desert Orthopedic CenterPhysical Therapist at Eisenhower Desert Orthopedic Center
Karla AgnewKarla Agnew
Front Desk Clerk at Desert Orthopedic CenterFront Desk Clerk at Desert Orthopedic Center