Silvia Ramirez
Las Vegas,NV
Summary
Throughout my extensive customer service experience, I have dealt with diverse people with no problem. I love communication as a team, to make the day go by faster, productive and work as a team.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Desert Orthopedic Center
11.2019 - 06.2022
- Greeted guests at front desk and engaged in pleasant welcoming while managing check-in process.
- Experienced in fast paced office
- Maintained organized and clean front office area to create a welcoming environment for patients
- Scheduled, coordinated and confirmed appointments, verify insurance coverage
- Translate in Spanish
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed data entry and filing to keep records updated
- Collected copays/coinsurance responsibility
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Front Desk Receptionist/Referral Coordinator
Columbia River Health
03.2019 - 10.2019
- Scheduled, coordinated and confirmed appointments
- Processed doctor to doctor referrals
- Maintained office supplies by taking inventory and submitted orders
- Greeted guests at front desk, while managing check-in process.
- Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Verified patient demographic information, copied documentation and directed to provided information.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Trained staff on front desk procedures and policies.
- Experience fast paced office
Patient Financial Services Representative
Good Shepherd Hospital
04.2018 - 02.2019
- Researched billing errors and discrepancies to initiate corrective action.
- Responded to customer inquiries and provided detailed account information.
- Analyzed customer financial records to determine appropriate payment plan.
- Entered client details and notes into system for interdepartmental access and review.
- Maintained accurate records of customer accounts, payments and payment plans.
- Processed debtor payments and updated accounts to reflect new balance.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
Front Desk Receptionist/lead
Columbia River Health
04.2017 - 04.2018
- Scheduled, coordinated and confirmed appointments and meetings.
- Greeted guests at front desk and engaged in pleasant welcoming while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for our patients/clients
- Completed data entry and filing to keep records updated for easy retrieval.
- Collected financial responsibilities
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Entered and updated sensitive customer information during check-ins and room changes.
Intake Coordinator
Children's Center
03.2016 - 04.2017
- Completed intake assessment forms and filed clients' charts.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Enhanced office productivity by handling high volume of callers per day.
- Entered referrals into appropriate system based on type of referral obtained.
- Built relationships with community agencies for timely service referrals.
- Assessed clients' needs and determined eligibility for intake services.
Education
High School Diploma -
Cheyenne High School
North Las Vegas, NV06.1999
Skills
- Administrative Skills
- Scheduling Appointments
- Social Perceptiveness
- Issue Handling
- Medical Terminology
- Translate for Spanish speaking patient
- Team Player
- Telephone etiquette
- Office supplies inventory management
- Travel coordination
- Verbal and written communication
- Office organization
- Scheduling
- Mail handling
- Cash Handling
- Filing
Additional Information
I obtained my community healthcare worker certificate in the State Of Oregon. I am fluent bilingual in Spanish speaking, reading and writing.
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Desert Orthopedic Center
11.2019 - 06.2022
Front Desk Receptionist/Referral Coordinator
Columbia River Health
03.2019 - 10.2019
Patient Financial Services Representative
Good Shepherd Hospital
04.2018 - 02.2019
Front Desk Receptionist/lead
Columbia River Health
04.2017 - 04.2018
Intake Coordinator
Children's Center
03.2016 - 04.2017
High School Diploma -
Cheyenne High School
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