SILVIA ROBLES
Vail
Summary
Dynamic sales and customer service professional with a proven track record at First Choice Trucking School, excelling in client relationship building and product knowledge. Enhanced enrollment rates through targeted marketing campaigns and resolved customer inquiries with empathy, fostering loyalty and repeat business. Skilled in managing high-stress situations while ensuring operational efficiency.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Sales Representative /Customer Service Representative
First Choice Trucking School
09.2017 - 10.2024
- Developed and maintained strong client relationships to drive sales growth.
- Conducted product demonstrations to effectively communicate features and benefits to prospective students.
- Collaborated with marketing team to create targeted campaigns that increased enrollment rates.
- Resolved customer inquiries via phone, email, and chat, ensuring high satisfaction levels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed scheduling and resource allocation to optimize team performance and meet project deadlines.
- Job placement with truck companies for recent graduates
- Processed customer transactions efficiently, ensuring accuracy in cash handling and register balancing.
DMV Coordinator /Sales Representative /Customer Service Representative
Dootson School Of Trucking
02.2002 - 06.2017
- Coordinated scheduling of training sessions for students and instructors, enhancing program efficiency.
- Developed and maintained student records using proprietary management software, ensuring data accuracy.
- Facilitated communication between students and instructors to address inquiries and resolve issues promptly.
- Implemented process improvements for onboarding new students, streamlining administrative procedures.
- Job placement working with trucking companies to place recent graduates.
- Managed cash register operations, ensuring balanced cash drawers at end of shifts.
- Trained new cashiers on operational procedures and customer service standards.
Education
High School Diploma -
Mountain View High School
El Monte, CA06-1991
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Product and service knowledge
Languages
Spanish
Native or Bilingual
Timeline
Sales Representative /Customer Service Representative
First Choice Trucking School
09.2017 - 10.2024
DMV Coordinator /Sales Representative /Customer Service Representative
Dootson School Of Trucking
02.2002 - 06.2017
High School Diploma -
Mountain View High School