Accomplished Returns Lead with a proven track record at Spartina 449, enhancing customer satisfaction and team flexibility through effective problem-solving and clear communication. Skilled in forklift operation and customer RMA management, successfully increased team retention and streamlined returns processing, contributing to significant company achievements.
Overview
7
7
years of professional experience
Work History
Returns Lead
Sunland Logistics Solutions
01.2023 - Current
Served as primary point of contact between Returns Department and upper management, presenting updates on progress toward KPIs during monthly meetings.
Successfully spearheaded the implementation and development of a new returns process, resulting in a positive cash flow of $300,000 for the Panasonic customer
Enhanced customer satisfaction by efficiently processing returns and resolving issues.
Collaborated with quality control teams to identify product defects and address root causes.
Contributed positively towards company''s reputation by maintaining high level of professionalism while interacting with customers.
Managed a team of Returns Associates, ensuring accurate and timely completion of tasks.
Implemented cross-training initiatives within Returns Team resulting in increased versatility and flexibility among team members.
Unloaded, inspected, and stored damaged and returned products.
Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
Operated electric pallet jack, forklift and manlift.
Returns Lead
Spartina 449
02.2022 - 12.2023
Developed training materials for new hires, contributing to higher retention rates among Returns team members.
Served as primary point of contact between Returns Department and upper management, presenting updates on progress toward KPIs during monthly meetings.
Communicated effectively with sales representatives regarding return policies, leading to fewer misunderstandings between departments.
Coordinated with warehouse staff to ensure proper handling and storage of returned items.
Collaborated with quality control teams to identify product defects and address root causes.
Managed a team of Returns Associates, ensuring accurate and timely completion of tasks.
Unloaded, inspected, and stored damaged and returned products.
Utilized forklift or pallet truck to load, unload, transport and store goods.
Key Account Coordinator
Spartina 449
09.2021 - 01.2022
Managed account documentation, ensuring accurate record-keeping and compliance with company policies.
Provided exceptional customer service, addressing concerns and resolving issues in a timely manner, ensuring client satisfaction.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Shipping and Receiving Lead
Spartina 449
08.2017 - 08.2021
Ensured timely delivery of products by closely monitoring shipments and addressing any potential delays.
Stacked and stored pallets at end of shift to keep warehouse clean and organized.
Pulled, verified, and packaged items for shipment.
Orchestrated routing by producing accurate shipping documentation and package labels.
Organized storage areas to optimize materials movements and minimize labor hours.
Trained new team members on company policies and procedures, fostering a positive work culture within the department.
Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
Reduced order processing time with effective communication between departments for seamless workflow.
Education
High School Diploma -
Juan B Alberdy
Argentina
10.1998
Skills
Return Authorization
Workplace Safety
Shipping and receiving
Product Inspection
Customer RMA management
Problem-Solving
Clear Communication
Order Checking
Package preparation
Forklift Operation
Inventory Counts
Document Preparation
Data Documentation
Languages
Spanish
Full Professional
Timeline
Returns Lead
Sunland Logistics Solutions
01.2023 - Current
Returns Lead
Spartina 449
02.2022 - 12.2023
Key Account Coordinator
Spartina 449
09.2021 - 01.2022
Shipping and Receiving Lead
Spartina 449
08.2017 - 08.2021
High School Diploma -
Juan B Alberdy
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