Summary
Overview
Work History
Education
Skills
Languages
Timeline
Volunteer

SILVIA ROMERO

Rincon,GA

Summary

Accomplished Returns Lead with a proven track record at Spartina 449, enhancing customer satisfaction and team flexibility through effective problem-solving and clear communication. Skilled in forklift operation and customer RMA management, successfully increased team retention and streamlined returns processing, contributing to significant company achievements.

Overview

7
7
years of professional experience

Work History

Returns Lead

Sunland Logistics Solutions
01.2023 - Current
  • Served as primary point of contact between Returns Department and upper management, presenting updates on progress toward KPIs during monthly meetings.
  • Successfully spearheaded the implementation and development of a new returns process, resulting in a positive cash flow of $300,000 for the Panasonic customer
  • Enhanced customer satisfaction by efficiently processing returns and resolving issues.
  • Collaborated with quality control teams to identify product defects and address root causes.
  • Contributed positively towards company''s reputation by maintaining high level of professionalism while interacting with customers.
  • Managed a team of Returns Associates, ensuring accurate and timely completion of tasks.
  • Implemented cross-training initiatives within Returns Team resulting in increased versatility and flexibility among team members.
  • Unloaded, inspected, and stored damaged and returned products.
  • Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
  • Operated electric pallet jack, forklift and manlift.

Returns Lead

Spartina 449
02.2022 - 12.2023
  • Developed training materials for new hires, contributing to higher retention rates among Returns team members.
  • Served as primary point of contact between Returns Department and upper management, presenting updates on progress toward KPIs during monthly meetings.
  • Communicated effectively with sales representatives regarding return policies, leading to fewer misunderstandings between departments.
  • Coordinated with warehouse staff to ensure proper handling and storage of returned items.
  • Collaborated with quality control teams to identify product defects and address root causes.
  • Managed a team of Returns Associates, ensuring accurate and timely completion of tasks.
  • Unloaded, inspected, and stored damaged and returned products.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.

Key Account Coordinator

Spartina 449
09.2021 - 01.2022
  • Managed account documentation, ensuring accurate record-keeping and compliance with company policies.
  • Provided exceptional customer service, addressing concerns and resolving issues in a timely manner, ensuring client satisfaction.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

Shipping and Receiving Lead

Spartina 449
08.2017 - 08.2021
  • Ensured timely delivery of products by closely monitoring shipments and addressing any potential delays.
  • Stacked and stored pallets at end of shift to keep warehouse clean and organized.
  • Pulled, verified, and packaged items for shipment.
  • Orchestrated routing by producing accurate shipping documentation and package labels.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Trained new team members on company policies and procedures, fostering a positive work culture within the department.
  • Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
  • Reduced order processing time with effective communication between departments for seamless workflow.

Education

High School Diploma -

Juan B Alberdy
Argentina
10.1998

Skills

  • Return Authorization
  • Workplace Safety
  • Shipping and receiving
  • Product Inspection
  • Customer RMA management
  • Problem-Solving
  • Clear Communication
  • Order Checking
  • Package preparation
  • Forklift Operation
  • Inventory Counts
  • Document Preparation
  • Data Documentation

Languages

Spanish
Full Professional

Timeline

Returns Lead

Sunland Logistics Solutions
01.2023 - Current

Returns Lead

Spartina 449
02.2022 - 12.2023

Key Account Coordinator

Spartina 449
09.2021 - 01.2022

Shipping and Receiving Lead

Spartina 449
08.2017 - 08.2021

High School Diploma -

Juan B Alberdy
SILVIA ROMERO